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General Info
Formerly Holiday Inn ExpressFormerly Holiday Inn Express
Email
Extra Phones

Phone: (330) 644-1776

Fax: (330) 644-1776

Brands
Quality Inn
Payment method
amex, diners club, discover, master card, visa, carte blanche, all major credit cards, debit
AKA

Group 13 Management

Other Email

Categories
Other Information

Wi-Fi: Free

Price Range : Average

Reviews

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Lynn P.

02/26/2015

Overall

This reservation was cancelled on line with a confirmation number given. I spoke with someone at the customer service department confirming our cancellation. This hotel has a 24 hour cancellation policy instead of a normal cancel by 6:00 the night of the reservation. Per the corporate office this policy is set by the local hotel manager, Paul.I spoke with him

and he kept repeating their cancellation policy and saying I would be charged. I had printed

our cancellation number which is no longer in their system. Customer service / relations

refuses to budge - offer a credit - nothing. They have charged our card for the entire night's

stay although we didn't check in. I would never stay at a Choice hotel based on their

reaction. There has been no middle ground, no offer of a free night's stay, a discounted

night, nothing. Absolutely horrible customer relations. What happened to the customer is

always right??Very frustrating. Just an unbelievably poor experience. Hard to believe this is how they think they should do business.

We will do our best to paste this same review on every website / social media site possible.

Details

Phone: (330) 644-7126

Address: 2940 Chenoweth Rd, Akron, OH 44312

Website: http://www.qualityinn.com

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