I purchased a 2005 Cadillac CTS from Betty O'Malley the owner of Chetstarts Auto Exchange, from the used car dealership L A Motors where she works as a sales person in September 2017. This was only driven in short ten minute trips to work and appeared to have no issues. when my wife used this to take a trip about an hour away the car badly overheated. The car had a total of 38 miles on it after purchased. This was taken to a local, reliable auto mechanic in Navarre named Harvey's Auto Sales. Harvey's performed a number of first step diagnosis to locate the problem, system flush, thermostat check and water pump check. Harvey's notified me that the problem had not been fixed and further work was needed to find the problem, and also told me that all of these steps were were preformed recently, New water pump, new thermostat and a flush out connection installed. The mechanics were convinced that someone had already known about this problem and had taken the same steps to diagnose this problem. One week later Harvey's contacted me and said that the problem was a blown head gasket and cracked head. Also having a clean Car Fax I was also told that this car previously had severe front end damage with the front clip, radiator, AC condenser and many other parts were replaced. The rear of the car also had extensive damage at one time with the rear bumper cover and right rear fender being replaced, also the right side roof support Air Bag had been deployed. After finding out all of this I noticed something strange about the original title that was in the name of Betty O'Malley. The title was signed over to her the month previous to me making the purchase, furthermore the odometer was the same as when I purchased the car however, Betty O'Malley claimed that this was her personal car for five years. I honest believe that Betty sold this car off the lot of L A Motors, as a private owner to avoid any Lemon laws, knowingly that this car had expensive repair issues.
While working out of town I had another company change my oil. Long story short my car was leaking oil. I called Lube Stop on Waterloo Rd. and Steve and the gang were so willing to help. I brought my vehicle in and they had it fixed in 5 minutes. They didn't charge me anything and the best part - they treated like I spent $1 million. This was the best customer service experience I've had in years! Thanks so much Steve!