Families been going to the Akron location for years . Great people, great service!! Always take care of any adjustments needed right away!!
4153 Bridgewater PkwyStow, OH 44224
From Business: The independently owned and operated Vision Source® Signature Eye Care center has it all, from comprehensive eye health exams to the latest trends in fashion eye …
Good service called last week to get my daughters glasses, less then 1 week and they are already in fast service
I've been waiting 5 weeks for my glasses. I've called several times for an ETA and have been told that I will get a call when the glasses arrive. They should have taken 2 weeks (I was told it may be a little longer because of my prescription, I had no problem with that.) I called after 3 weeks, was told I would get a call the next business day. No call. I called after 4 weeks, was told the glasses were nearly ready and I'd get a call when there was more info. No call. I called again after 5 weeks, this time I was told there was a "breakage" and there would be an additional delay. I've pretty much given up on ever getting my glasses.
Worst customer service..ever went into order contacts that were lost during travel, I was refused a trail pair, my eye doctor would not even acknowledge my presence..just plain did not care... I begged for help. " I CAN'T SEE". Told by manager it is not there policy to give trails and " don't run out of contacts ". Nice..in a perfect world! We went to Pearl vision and was treated excellence. Union Eye Care just cares about the money and not the patient needs.
I was there just last week for a exam, very professional yet down to earth, I have no insurance and they were so very fair with me, I have had other family members also have gone there there over the past 5 years who are pleased as well, I can not wait for my new glasses!
I am 54 years old and wear tri-focals. If you don't know, that is 3 prescriptions in each lens. I just picked up new glasses and could not be more satisfied with any part of the service. It is complete, and professional while retaining a customer service attitude I have not seen anywhere in decades. The eye Doctor actually came in and did an exam, and then sat down and discussed my personal needs in glasses. There was no rushing through and I got to ask any question of the Doctor and he answered in depth. When I picked up the glasses, I was sat down and fitted by an Optometrist with the most wonderful attitude who refused to let me leave until I was absolutely satisfied and sure I could see as well as I thought I should be able to. Then told me I could stop in for adjustments or frame service anytime the door was unlocked, no appointment needed! As long as I live in the Akron area I will be going to this place for eye care, you can bet on that.
The care and staff are good. Other than going to a LensCrafters or some other same day place, I haven't had glasses done as quick. Typically just a few days and they're done. They've also been great about repairing my children's glasses. The downside is that you usually need to wait a week or two (possibly more) to get in for an eye appointment (for exam), and this location can be a real pain to get in and out of because of the high amount of traffic there during their business hours.
I love going to the eye doctor they treat everybody like their family no matter who you are there always pleasant and sometimes that's what you need on your bad days the pleasant smile of their receptionist and the team support that they support one another and is very clean thank you for being an outstanding