I have been in the market for a new car for months. I am very passionate about automobiles and have been in the tire industry for over 3 years. After doing a lot of research and visiting the Cleveland auto show, I knew that the newly designed 2013 Honda accord sport is for me. My only dilemma was what Honda dealership do I want to make my purchase at? I went onto autotrader and submitted some information on what I was looking for. These names came to mind: Mike Pruitt, Classic, Park, and Jay. I've been to Park Honda before and felt their customer service was not at the level I expected, they were out. I've spoke to Jay Honda and they seemed very nice and customer oriented, however they are located in Bedford. I live in Cuyahoga Falls and drive pass Mike Pruitt on Route 8 almost everyday and they were the first people to send me an e-mail asking for my business. Many of my own friends and customers purchased vehicles from Mike Pruitt and I've only heard good things. The first response shows that they are ambitious and really want to earn my business.This was the obvious dealer to visit first. I came in on a weekday and they were slow. I was greeted as soon as I walked in and asked for the sales person that emailed me. He greeted me and remembered the e-mail. We went for a test drive and it was everything I had expected. I would return on Saturday to make the "deal". I got a great price and a fair value for my trade in, but the friendliness and personability of the staff is what sealed the deal. They earned my business and me as a customer. I want to thank Marvin Maffett for his persistance and service.
Most people including my wife and I consider buying cars as somewhat stressful as it rates 2nd to buying a house. Anytime you're spending a considerable amount of money. Janice and I for the first time in our lives decided to our two vehicles at the same time. We had narrowed the brand we were going to buy down to two, either a Honda or a Toyota. I wanted a coupe or sports edition and Janice wanted a sedan, so we were looking at the Honda Accord Sedan EXL and Coupe and the Toyota Camry XLE and SE. I ultimately went for the Honda Accord Coupe and my wife initially was going to get the Toyota Camry XLE, however Toyota had to order the vehicle since they had none on their lot that matched what she wanted on the car. While we were dealing for my Honda Accord Coupe, the service we were getting from Ed Bell and getting the opportunity to meet Jason, Marvin, Jacob, Dave G., Tom Brown and Justin Miller my wife was starting to reconsidered her decision. Ultimately my wife reconsidered and we came home with the Accord Sedan EXL this evening. She reconsidered because of the people working at the dealership and the service we were getting from Ed and others. So give all your staff at Mike Pruitt Honda a big slap on the back and an atta boy because they are the reason we bought both cars from your dealership. Ed Bell was a great sales person and it was a pleasure dealing with him.
The guys that work there (owner's son, finance guy, (Dave especially) mechanics etc...) are great! The owner, however, is rude and hot tempered. I got a great interest rate thanks to my good credit, yet he yelled at my mother that we should be more appreciative because "they" got us the interest rate. Last time I checked interest rates were based on the credit of the person trying to finance, hence the 3% interest rate on my other vehicle that I bought elsewhere. Unfortunately, based on his behavior and minor things I keep finding wrong with the truck I bought I would not recommend this dealer. I find it funny the dealer keeps trying to keep up with reviews online defending themselves, but there are more complaints than they can manage. Maybe the dealer is the problem and should take a look in the mirror. Being a marketing and sales major I have often noticed the biggest issue is a business needs to re-evaluate the way the sell and what they sell. Lots of potential being undermined by bad behavior and shoddy inspections
From the time we walked into the dealership to the time we left, we had excellent service. Marcus came in on his day off to work with us and we test drove two vehicles before I decided on the vehicle we ended up purchasing. He was very knowledgeable and answered all of my questions. He did not try to talk us into any additional options or an upgrade. He was very pleasant and personable. The paperwork we signed did not take long at all. We have purchased from two other local Honda dealerships in the past and this was by far the best experience I have had. My van was delivered to me sparkling on the inside and out and Marcus made sure I was comfortable with everything before we drove off. No other dealership can compare to the service we received and the hassle-free overall experience. My entire family loves the vehicle and we are very happy with our decision. I cannot say enough about this dealership and we will be sure to be back again when it's time for another vehicle.
This is the third Honda I have leased from Mike Pruitt, so I feel like I am dealing with "family" rather than a group of strangers. Buying or leasing a vehicle can be very stressful and I have experienced that with previous purchases from other dealers, that is not the case with this purchase. I was helped immediately upon arrival, & Lynn greeted me like I was an old friend - this is the second lease Lynn has handled for me. I was informed of each document I needed to sign and what it represented by both Lynn & Tom, and the process moved along smoothly during a busy time in the showroom. Lynn took the time to go over all of the features of the car so I would be comfortable during the test drive & of course when I left the dealership with my new car. I will recommend Mike Pruitt Honda & Lynn to my friends, family & co-workers looking for a new car. I will, of course, be back in 36 months for a new one myself.
I definitely recommend Mike Pruitt Honda! I felt that the staff cared about each customer and was not simply interested in making a sale. Superior in terms of customer service. The way that I was treated as a customer and the thoroughness, knowledge, and professionalism of the staff, as well as the Honda reputation was what influenced my decision to conduct business with Mike Pruitt Honda. I was VERY impressed with the Clinic that was held for the customers so that we would have more complete knowledge and understanding of the features of Honda cars, products and services. I found all of this information to be very beneficial. The Clinic combined professionalism with a human touch while refreshments were offered as well. The dealership was well maintained - a clean professional environment with knowledgeable, courteous staff and a good product to sell spoke volumes about this dealership!!!
I leased a car from Great Lakes Honda in June of June 2014. I had one of the worst experiences ever. The guy who sold my car did not explain anything to me about my payments or how a lease worked. I was a young women that did not know anything about a lease and he took advantage of that. I told my self I would never re-new my lease with Great Lakes. I went in for an oil change a couple months ago and met Ed Bell. Ed was very kind and honest about the whole leasing process and how it worked. He went out of his way to make me feel comfortable while waiting for my car to be done. Ed explored every option that was best for me to continue leasing with Great Lakes Honda. I now am leasing a new Honda Civic at an amazing deal all thanks to Ed Bell! I would recommend anyone who is in need of a care to go see Ed Bell at Great Lakes Honda!Jenna
I knew Marcus Morris was going to make it a great experience from the time I walked in the door. Wonderful experience. Highly Recommend to others looking for a Honda sale. He was efficient, quick, knowledgeable, took the time needed from start to finish. At NO point did we feel pressured or uncertain about the features on the Honda or our purchase. Marcus was a great salesman, continued thru the whole process with a smile on his face, proud to be an employee, and excited about his ability to service a customer with our wants and needs. We have purchased Chevy's my entire life from the same dealer and never had the quality experience Marcus provided. Mike Pruitt Honda should be very proud to employee such a great asset to the car sales business. Shout out to Marcus and thank you for a wonderful experience!!!
So incredibly happy with the service department at Toth! I don't have a Buick or GMC, but I was desperately searching for someone to look at my car on a Saturday afternoon. I called Toth and they got me in immediately, treated me with respect and gave me a very fair price. The mechanics took the time to explain and show me what was wrong, and what they were doing to fix it (they actually came and got me out of the lounge, showed me the problem and gave me the cost of the repairs before they did anything else). After previous mechanics had failed to fix the problem, Toth's service department had my car fixed and I was back on the road in under an hour. Not to mention the free car wash, and that they checked my tire pressure for me as well. This is definitely where I will take my car for any future repairs.
This was one of the first times in many years I have gone to speak to a dealer as all of my previous experiences were terrible. We dealt with Marcus Morris and he did not pressure us in anyway, no hassles and was very helpful when I asked questions he answered all of them with no problem. We also didn't have to spend half of my day there which I sure appreciated. He also worked with us to get us the price and payment we were looking for and when he said he would call us at home he did exactly that. I meant to tell him when we left how much I appreciated him and being so nice and helpful. I have already been recommending this dealership to my friends as I know where my business will stay. This truly was one of the best buying experiences with a vehicle I have had in a very long time. Thank you