Some of the people that work there are not very helpful plus are rude. Complaining about a vehicle that is an eye sore and has the license plate expired for 4-6 months and still sits in the driveway without having it moved off the property is quite ridiculous. Having an animal living at the property for awhile and still not removed when clearly in the lease it states no pets, is ridiculous. Get on the ball and start doing your jobs. This is getting really ridiculous. What's crazy is this company will send out an eviction notice to you without apparently knowing your rent was paid a month in advance. I feel you really need to get things organized and prioritize things. I'm disappointed in the way this company runs things.
This place is awful. Rented through them for 4 years. Cindy is quite simply just rude. She cuts you off when you are talking and no one there knows any of the rules or regulations of the company. They charged me for so many things including the removal of a dresser I had sitting at the curb for trash pickup. Michelle (one of the employees) told me that Akron Ohio trash doesn't pick up big items, I had to take a screenshot of the trash pickup guidelines and send them to her to get my money back. My apartment was not insulated and me and my family froze in the winter. Charged me $165 to fill and paint the small holes from the pictures on my wall. They are simply awful. Please do not consider them. Even if you are desperate, you deserve much better living conditions than the dumps that crossroads is renting and you shouldn't have to deal with a rental company like this or the people that run it. They are horrible people.