1215 S Garfield Rd, Airway Heights, WA 99001
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The room rates listed are double occupancy per room unless otherwise stated and exclude tax recovery charges and service fees.
Property Location When you stay at Days Inn & Suites Spokane Airport Airway Heights in Airway Heights, you'll be near the airport and convenient to Northern Quest Casino. This motel is within the vicinity of Fairchild Air Force Base and Indian Canyon Golf Course.
Rooms Make yourself at home in one of the 61 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as desks and coffee/tea makers.
Amenities Enjoy the recreation opportunities such as a fitness center or make use of other amenities including complimentary wireless Internet access. If you're ready for some gaming fun, you can hop on the complimentary casino shuttle.
Dining A complimentary continental breakfast is served daily.
Business, Other Amenities Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. A roundtrip airport shuttle is complimentary during limited hours.
Primary Phone: (509) 244-0222
Phone: (509) 244-0134
Phone: (509) 244-0222
Fax: (509) 244-0134
TollFree: (800) 329-1073
TollFree: (800) 615-3107
Days Inn Worldwide Inc.
Days Inn & Suites Spokane Airport Airway Heights
Days Inn & Suites by Wyndham Spokane Airport Airway Heights
Check-In Time: 2 PM
Check-Out Time: 11 AM
Property Amenities: 24-hour front desk, Free breakfast, Fitness facilities, Laundry facilities, Computer station, 24-hour business center
Room Amenities: Daily housekeeping, Iron/ironing board, Ceiling fan, Phone, Cable TV service, Hair dryer, Air conditioning, Desk, Flat-panel TV, Coffee/tea maker, Premium TV channels
No coupons available
LACK OF INTEGRITY, MISHAPS, AND NEGLIGENCE OF GUESTS
I had booked this hotel as an overnight stay with airport parking when I was leaving town for 8 days. Upon arrival, checking in and parking, the 1st shuttle took his time. I was ready to go, had a flight to quickly catch, 5 minutes after being called upon the shuttle driver meanders out of the breakfast area. After my trip on my way back I called the front desk (Joel) at 10:20pm and let him know that I needed a shuttle ride pick up. He told me that he would send a shuttle, to wait outside in the shuttle pick up area, and the shuttle would be there in less than 10 minutes. I had just come from 80 degree weather in Texas and it was 40 degrees and freezing outside. After 30 minutes of waiting I call the hotel again, this time the front desk (Eric) let me know that the shuttle driver was still at the hotel sitting there. When the shuttle driver finally arrived at 11:05pm and my hands were about frozen off he let me know that no one had ever told him to pick me up the first time I had called. I called management the next day to let them know what had happened (Rafael) and he said that he would research the problem and call me back about a customer solution. The next day Rafael called me back sounding very aloof and nervous and proceeded to lie saying the driver had been caught up at the casino. According to Eric (the front desk person) and the driver, the driver had never been told of my pick up and was just sitting around the hotel for an hour. Lack of integrity, mishaps, and negligence of guests. WARNING DON'T STAY AT THIS HOTEL!!!!!!!
I stayed here for 3 nights and was ready to give this place 4 stars until the time I checked out. I was only going to dock one star for the not-so-clean bedsheets (random stains and hairs) but decided to just sleep on top of the comforter and made do with it. TV works fine. There was a nice window seat in our room that was mainly used for wardrobe staging. Water pressure and drainage is fine. Breakfast was tasty and filling. Facilities were clean. Vending machines in the lobby, and sometimes free cookies. Shuttle service to casino was convenient. Wi Fi speed was sufficient.
Now let me explain why two more stars were docked. Jeremy at the front desk was nice to us when we came to check in. He told us if we wanted to add the third night, it would be the same rate that we paid for the two original nights booked direct on their website. When I checked out, the manager told me he could not honor that price because internet pricing is different from in-person pricing. I told him this third night was paid by a third party, and not myself so I'm only getting reimbursed for the price I was quoted. It was only a $9 difference, but I told him that Jeremy quoted me the same rate and I'd appreciate him honoring it. He said he could not. I asked if I could get any type of discount or if he could help me out in any way because this is not how business should be run. He said, "Nope. Sorry. That's the way it is".
I would have totally accepted some free pens and notepads, some toiletries, or even something free from the (now-closed) breakfast room. He just stared at me and waited for me to leave. As I exited the lobby, he said "Thanks for staying with us". I should have kept things the way we had planned and moved to the Airport Ramada that third night instead. They honored their rates and gave us a lovely, more comfortable room.
***Managment may try to respond to this review as they have with other websites, but note how they still do not take responsibility for employees' actions/misquoted rates and stand by the fact that they cannot "match online prices" totally not addressing my biggest complaint of accountability.