Did NOT call with price prior to doing work as requested.BROKE steering while employee was handling our equipment. FIXED steering for free cause they broke itREFUSE to fix steering they broke today, it broke again after second mow.CHANGED history, now they did not break steering, and Mr. Craps has not yet made up a billHUNG UP on me in middle of convo instead of working it outTOLD me go ahead and call lawyerSLAMS garage door in your face so you are not allowed to view your equipment while they work on it.
Their phone message says they are busy with customers and to call back later. I am trying to see if they still offer pickup service. I have a lawn mower, pressure washer, backpack blower, hand held blower and two chainsaws that need service. Perhaps a thousand dollars worth of work. I am now lookiing for another company.
Great service in all aspects of the business. Granted they are busy at times and some services take longer than others, but being busy proves to me that plenty of customers trust them. Great company and I highly recommend them to everyone. They met all my needs promptly and professionally with great prices. Thanks for your service!
Wrights Mower is very honest and fair. My chain saw didn't get fixed right the first time (not necessarily Wright's fault). Took it back and Wrights fixed it well and no charge. Have used them for years and will continue to do so.
Wrights Mower was great. Our Cub Cadet ZTR mower was having some issues. Wrights came to our house and picked up the mower. It was fixed within the week and delivered back to us. It runs like new. Thank you Wrights!!
I wasn't prepared for the recent devastating storm. We lost power just a few hours into the storm. I then pulled my generator out of the shed, that I hadn't run in probably 5 years, and of course it wouldn't start. I drove it to the place I normal take my equipment and they were closed, this was during the day when they were normally open. I returned home to a house with no power. That evening, I heard on the radio that that Craps was staying open late taking in generators. The generator was still in the back of my truck so I decided to take it to them. When I got there, I couldn't believe it, despite not having power themselves and the ice still coming down they were there at 8pm. I dropped my generator off, they took my information, and asked me 2 questions: "Do you currently have power?" and "Do you want us to call you as soon as it is fixed, no matter the time?" I told them I didn't have power and that I had a lot of meat I didn't want to spoil, they could call anytime. I was delighted when I received a phone call at 2am saying they had it fixed. I drove back and picked it up right then. They were there working by the headlights of trucks; in the cold fixing generators. I paid my bill which was very reasonable, and took my generator home. I ran it almost constantly for the next 5-6 days, until my power came back on. This place is outstanding, I highly recommend Craps Small Engine Repair. Their kind of service is very rare. After all they did for me and the community, I will never use anyone else again.
I stopped in to Craps Small Engine Repair with my Craftsman residential blower and despite having a big workload of repairs they fit me in on the spot. They took a quick look at the blower and found the problem and in less than 15 minutes from when I first arrived I was on my way and my blower was working great. They didn't charge me an arm-and-a-leg either.
Excellent service! Had an unusual repair and they found a way to do the repair. Would definitely recommend them.