One of the nicest folks and what great customer service! IDK what happened w/the couple of negative reviews, but my experience was great. Went looking for a Kirby, found this shop, walked in, and bought at a great deal--they even loaded it in my car! How's THAT for service? Super sweet owner (Connie), nice gentleman who wven offered me a sandwich from the shop he was going to for lunch! Amazing!! And oh yeah--anyone who ever questions how awesome Kirby is as a machine--it's the best. Have used Dysons, Hoovers, Orecks, you name it. Nothing compares to the power and efficiency of a Kirby, man. Buy it from here--they have all the service and bags, too. Yay!