I wish I had stayed away. Rental agent, Royce Naito, was super nice in the beginning, rented me a nice condo in Aiea. I sent him the list of the things wrong with the place, never fixed them. In the 2 years I lived there, the folding laundry doors that he said would be picked up 'soon' stayed on my lanai for the entire time I lived there. That's minor. When I moved out, my neighbor and I scrubbed the place for 2 days and got the place very clean, except for some crumbs that I missed in the oven after I ran the self cleaning mode, I forgot to wipe down the inside of the refrigerator (totally my fault) and I didn't scrub down 2 of the windows, though all the others were spotless. He found a hair on the floor and some dust around the base of one of the toilets. I took care of the hair and the dust before he finished his inspection. The charge? $300. He gave me a generic receipt from a cleaning company that doesn't exist to justify the expense. (New Beginnings - I looked it up and found nothing).Bottom line, they have decent properties at market rates, but don't expect to get your cleaning deposit back.
This place is by far the worst business that I have ever had to deal with. I can validate the pictures that show that their office is a huge mess, which explains why they are jacked up in every way. The only reason I chose this office was because a friend had referred me to them. They were nice about showing me different properties to buy but when I let them manage my property as a result of my busy life, they definitely took advantage of it. If you ever let these jokers manage your property, this is what you will get:Advertising: They will charge you an arm and a leg to advertise your property. They actually insist on putting your ad in the newspaper in this day and age.Late payments: They never tell you if the tenants pay late. Even if they pay on time, they use a complicated process to pay you and they refuse to do direct deposit because "it doesn't work." We have sent them a voided check on two occasions. I get the check on the 15th of each month and that's early for them. Usually it is later than that. When they admit that the tenants paid late, they'll take half the cut of the late fee but at other times, they'll charge "1.00" for late fees, which tells me that they pocketed the rest. Their excuse is that the statement is a mistake. This happened more than once. I have attached a picture of that.Don't pay and see what happens: If the tenants don't pay or pay partial, they just send you the statement and hope you don't notice. They will never explain anything to you or give you a heads up on any concerning pay issues unless you ask them. The question is always passed on to someone else to investigate and they never take any responsibility. With the last rent that I received from them, I didn't get paid for over 25 days. When I asked about it, I was told that one of the workers who cuts the checks got injured. When I insisted that it was still their responsibility to pay me on time, Shirley responded rudely and said it was my fault for not telling her that I didn't get paid. The whole reason I hired them is because I have a busy life and rely on them to pay me on time. I asked her to cut me a break by not charging me management fees for the next month and she said "I'll ask Brooks and see what he says" which is her default answer for not taking responsibility. I finally made direct contact with the tenants and they said that the main reason why they are moving is because this office was slow at responding to any needed repairs even though I authorized them in a timely manner. They will not be managing my property anymore. At first I thought that it was just this way because she was old but after speaking to her about my issues, it is apparent that she and the rest of the people in the office are unethical. She even admitted that Brooks doesn't not like running the office. I hate dealing with these people. I am filing a complaint with the BBB to see what happens. Please PM me for details.
Woodstock Properties Rentals Department is set up to generate profit primarily through stealing peoples deposits upon move out. Example: An $800. charge for drapery and carpet cleaning upon move out is not uncommon. >If you read the fine print in the 10 page ADDENDUM to their Leases, you'll note that you must continue to pay rent (and they force you to set up direct deposit) until you've paid one of THEIR Cleaning Companies to clean the Unit AND STILL CONTINUE TO PAY RENT (for up to three weeks after you've moved out) AND MUST STILL PAY RENT until WPs gets a chance to come "check it." They have it set up so as to return a very small portion or NONE of your deposit PURPOSELY!!! Also they only have a one day grace period on late rent. Their Addendum specifies that If it's not in by the 2'nd you'll be charged a ridiculously unheard of amount for 'late fee.' They have items in their Addendum such as a $50. charge if the OVEN INSTRUCTION BOOKLET is damaged or lost WHICH IS PROBABLY NOT LEGAL! Someone needs to take them to Court with a Class Action SUIT FOR MONIES 'STOLEN' OUT OF MINE AND YOUR DEPOSITS! They also REQUIRE YOU TO PURCHASE RENTERS INSURANCE which they don't tell you until you are sitting down to sign a Lease. Many of the Bldgs they manage are infested with BEDBUGS as they refuse to fumigate. The Bldg located at 2126 Lauula st. has been ABSOLUTELY INFESTED with BEDBUGS for years and WPs refuses to do anything. It's a lower cost bldg with people on Disability living there who cannot afford the $500. to fumigate. The smell of insecticide permeates the hallways daily. This is the worst Rental Agency on Oahu GUARANTEED!
If you are thinking of using or doing business with this Realtor & Co., don't! Once you sign their lease, the owners, especially their son (who is a failed, frustrated attorney, in all seriousness) are extremely rude & deceptive. These are HORRIBLE people to do business with. If you don't believe me, do more internet review searches regarding this company.DO NOT DO BUSINESS WITH THEM - you have been warned
Be very careful when dealing with this company! My friend, who doesn't speak english very well, went through this company and rented a 2 bedroom and was shown a parking stall and come to find out a couple months later that the parking wasn't in the lease. Why would she be shown the stall if it wasn't included!? She wouldn't have rented the place without a stall. Even though she doesn't have a car, she may have a guest, or buy or rent a car if needed. How many 2 bedroom apartments rented don't include at least one stall!? Also she was told there would be "some" plumbing work that needed to be done. "Some" turns out to be the whole building needs to redo the pipes and there is continuous construction going on making it very noisy. Also, the plumbing is supposed to take about 10 days, but the company has their vacation for the holidays, so they want to start the work, go on vacation, then finish after the vacation, for a total of 20 days, where she will not be able to use one bathroom and the washer and dryer!? When I called to help because my friends english isn't very good, the owner Shirley Onishi, was VERY rude, stated several times that she didn't even know why she was talking to me, and when I asked to bring my friend in on the call to verify info, she said she didn't have time for this and hung up on me! No time for this!?, isn't this her business!? So if you decide to work with this company, check everything in your lease, don't assume anything, and clarify what "some" construction means. I will be sure to never do business with this person, and recommend you do not as well.
We had a lot of issues with this realtor. First off, the customer service was extremely poor. Every time we called the office, none of the assistants could help us or even answer our questions. Scheduling our move-out inspection was very frustrating, nobody could tell us when it was or when it might be. Our emails regarding the issue were never answered. We emailed, called and left messages and did not get any response until the day before the inspection. We had to redo our own schedules last minute. Any other questions we had, prior to the inspection, was always met with "I'm not sure about that, you'll have to ask Shirley, she would know. But she's not in right now." or "Shirley usually handles that herself so I'm afraid I can't help you with that. You can try calling back later. No I don't know when she'll be in.." or "Yeah Shirley is really the one you should talk to about that but she's out right now but we'll let her know and she'll call you back." yeah, that never happened. We actually moved out without ever meeting the ever elusive Shirley.We would also recommend to any future tenants to read every inch of the lease because it all seems pretty standard until you're ready to move out and then you find out that all the light bulbs have to be changed or else you're charged $10 per, carpets must be professionally cleaned by a specifically named carpet cleaning service, the plumbing (which was probably 30 yrs old) is not their responsibility, etc. etc. We only lived in the unit for a couple of months but during that short time, the unit started falling apart: closet doors would fall off their rails, sliding doors would go off track, paint started to peel, the glue that held the wall trimmings came undone! It was almost like the whole unit was shellacked with lots of glue, paint and varnish to keep it together. In the end, we spent a lot of money repairing damages that were covered up during the move-in inspection. And after reading the lease carefully, we felt like we were swindled from the get-go. It's almost like they knew that the place was falling apart and so to prevent having to pay for any of the existing damages they just worded the lease so that it becomes the tenants responsibility. Any damages that they happen to notice after you've lived there, they just charge a ridiculous amount fo because they had to repair it themselves: i.e. barely visible scuff marks on 1 wall meant that they had to repaint the entire room even though the rest of the rooms didn't even have the same colored walls.We take responsibility for not reading the fine print and for trusting too much so we advise for future tenants to learn from our mistakes and to not do business with elusive Shirley.