Dreyer Plumbing & Heating
53 Ramah Cir N, Agawam, MA 01001
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HORRIBLE! UNPROFESSIONAL! RUDE!
I was told I had a tentative appointment in 3 weeks. After making 4 calls to schedule the initial assessment (this should have been a sign), the receptionist promised me a call that day. Yet again, no response--I called again. I was informed someone could be at the house in 30 mins. After 15 mins, I received a call saying someone was there. My husband was arriving in 5 mins. The receptionist stated, "Time is money, this is a done deal". CLICK. I called back bewildered. The woman said, "Find someone else, and don't call back here again" . If you want terrible customer service, a rude receptionist, and a horrific experience, this may be your guy!
I have had Dreyer Plumbing & Heating in twice: once to install a high efficiency boiler for my home and again to install a new kitchen sink, faucet and a bathroom faucet. All the work was excellent! They were on time, polite and efficient. The kitchen sink did not fit properly and we had to go through major contortions to get it right. They stayed with me and got it done. Kudos!