My first shipment with A CI Express to Vietnam was horrible. There are two packages ship from Walmart and Target to their address was lost. I checked the tracking number and their was an employee sign to received the package but they said they can't find my package. The owner said there is only 1 employee received the package and her name was on the signature line. They did not reimburse for my lost package and told me if i am not happy then I should looking for other shipping company. The two lost package was $300.Definitely not recommend this company.
3900 Essex LnHouston, TX 77027
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Adrienne DelGiorno from Graham Management in Stonehenge II subdivision is a very ill mannered and difficult person to deal with. Many of the homeowner have said that her attitude is unprofessional, treat people disrespectful; she does not understand that she works for us, the homeowner at Stonehenge II. We need to contact HOA board of director and complain about this person since she is not willing to provide with information when is requested from her.
I ordered a sign for my place of business to be designed, permitted, and installed. My fiancé paid the deposit as well as spoke with a young lady that worked at their office about how we wanted everything to be. We were very SPECIFIC! Even through emails on how this storefront sign should be. They quoted us a six week turnaround. Of course at four weeks we called and spoke with someone name T.J. who just TRIED to insult our intelligence by giving us the runaround and telling us he was just the graphic designer and that we need to talk to Mr. Bill who is the owner. My God that guy is beyond rude and should be put out of business. Long story short because this was a very long process of us going back and fourth begging for our sign or a refund!! Resulting in neither! After the seventh week we demanded a refund because clearly the six week mark had passed, no one was reaching out to us, and again whenever T.J. answered the office phone he was so clueless and made it seem as if the sign had not even been created yet!! Come the eighth week we had our lawyer send them a letter stating we wanted a refund NOW and to no longer communicate with us. Of course these guys don't follow rules set by an attorney (their to busy running a business with an expired license) A few days later Mr. Bill sent some guys to my place of business with a letter and just dropped the sign off in front of my neighbors place of business and left the note on top of it. The neighboring office had to come in to tell my front desk assistant, I think thats your sign outside. They were already instructed NOT to communicate to me by my attorney. To add insult to injury, I called the City of Houston to inquire about these permits they lied about saying they had issues trying to apply for, only to find out these Idiots NEVER filed for a permit for my sign because their license is EXPIRED! Not only that the sign they dropped off in front of my neighbors front door was done improperly and on used material!
HORRIBLE EXPERIENCE MAINTENANCE IS HORRIBLE STAFF IS HORRIBLE. SAVE YOURSELF TROUBLE DON'T COME HERE
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They are being punitive in their exercise of the rules. I keep getting letters to my residence about grass being to long (3.5-4 inches) when there are other properties that have 9" grass. I then get letters about items that have been there for 7-8 months and are just now becoming an issue for them. I have a slight color tone difference in paint on a side of the house that was there the whole year prior to purchasing the house and 1.5 years after living so a total of 2.5 years and only now am I getting letters about it. This management firm must get paid to send out letters.
If I had a choice it definitely would be a company that had the ratings and BBB standing that these guys have. Speaking to Adolph you can tell that his business image is important to him and if someone thinks like that they should be considered among all the many contractors out there.
Graham Management is the most incompetent management company that I have ever had the displeasure of dealing with. There is no follow through on anything they promise to complete. Any neighborhood considering hiring Graham Management should avoid these guys like the plague.