This company is horrible my 17 year old nephew got a cab #118 last night after work around 12:25 am and the cab crashed twice in the express way and still managed to take off and not let my nephew out of the car. Still brought him home and charged him $100 for a 8 mile distance. I called today to report the driver and no one is available to speak to me. This is unacceptable
Hello I used to work for these company about two months ago this is a horrible company the cars are in really bad shape am surprise they don't get inspections they pick up students 7 and up in these cars that are unsafe and horrible.. 95 dollars a day for a lease come one too much and they don't give you rides only enough to pay the lease don't ever use or work for this company ever ...
I am not from Chicago, so I used them at the airport. The whole round trip was a disaster. They arrived 20 minutes late every time, and they didn't helped me for my baggage. The drivers didn't even know how to get to the airport. A sham for a "Taxi Company"
Awfull experience ! The driver was 25min late, the cab smell like old cigar, i was shocked by their service. Won't use it again
I had an unacceptable experience with Universal Taxi. I booked a taxi on January 1, 2016 at 12:57am. At 1:30am I received a call from dispatch telling me the cab was at my location, although the cab was not at my location, and I called the phone number provided for my driver. She figured out she was lost and tried to find the address. After talking to her on my phone for 26 minutes outside in 25 degree weather she finally showed up at 2am. My destination was the Hyatt Regency McCormick Place. That trip is 6 miles and should have taken approximately 15-20 minutes and cost around $20. Again the driver got lost, on the way to a major Chicago landmark, and took an extra 20 minutes to get to my destination and my fare was over $33. While the driver did apologize for getting lost both times, that experience was unacceptable.
im an ex cab driver and i have worked for a few cab companies in my day...honestly the majority of these drivers are lazy degenerate cry babies who would rather complain than work...if i know one thing is that no cab company is going to put up with late payments on a lease. they tell you when they first hire you that NOTHING IS FOR SURE...driving a cab isnt like any 9 to 5 job. you have to put in the hours and give the time in to make your money. sure there will be some late nights but hey you have your slow days you have your good days. majority of these drivers sit around and do nothing and turn down rides to gamble or god knows what. you cant be lazy or a slacker otherwise your just setting yourself up to fail.
im not from chicago but i stayed for the summer with my in-laws and obviously being from florida my wife and i didnt have a car at our hands so we predominantly used universal to drive us around. if we needed to go downtown to have a good time they would take us and we had an extremely courteous driver and then we would go back to the suburbs. honestly they removed alot of stress and they did me a big favor by being such a prompt and professional company. so if im ever in town again im definitely taking universal for sure
i usually have a friend drive me to the airport when i have to leave for work through midway or ohare. i took them a few times and its a pretty decent cab service. i've taken so really bad cabs before but universal is basically a relaxation on the way to the airport. for a person like me im a very time efficient person which means i completely hate tardiness. i was nothing but pleased when my cab came early because it put my mind at ease.
I have been a repeat customer for universal for about 2 years already. they are by far the most professional and on time car service i have used by far. I have never had a complaint about there service. Every time i call the dispatchers remember my name and we always get nice drivers. I frequently travel out of town for work and whenever i need a car they are always on time if not 15 minutes early. The cars are always nice and clean as well. By far they are the best taxi service i have ever used.
Overall it's a good business. No I do not work for universal, don't suggest I'm lying! Most of the drivers want to make an honest buck. My mother and I have known Steve over years, and he seems to be a good guy, trying to provide for his family. I don't know how great it is too actually work for a cab company, I feel a lot of the drivers may have higher expectations than what it is. I hear a lot of stories, I get that lease payments and gas really add up. My only dislike is the drivers that purposely try to rip their customers. They will put rate 2, etc, instead of rate 1 when going a short distance, which is only going to add up to a few more dollars, but they do it all day and get and extra maybe 20+ possibly. So screwed up that they want to jip you $3.00 for example. Really? But most don't do that from my experience. Just watch for rate hikes, get quotes on prices if going far, and remember only trips that go 2 towns or further or have more than one passenger go past rate 1. Oh and the drivers get made at dispatchers a lot for reporting on them to. Only drivers that unfairly charge someone normally get disciplined! Food for thought. Yea dispatchers may be snippy at times, but the Taxi driver took on the role they have..... no one else's fault. Oh and they are usually timely, though once in a while lost or late, but I don't expect perfection.....