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General Info
Established in 2002, The Countertop Factory is one of the leading Corian fabricators in the state of North Carolina. Based in Addison, Ill., the firm offers a wide range of products, such as solid surface, natural stone, engineered quartz, natural granite, marble wall systems for shower surrounds, cabinetry, sinks, to name a few. It is affiliated with the Home Builders Association of Greater Fox Valley, International Solid Surface Fabricators Association and National Association of the Remodeling Industry.
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BBB Rating
A+
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Extra Phones

Phone: (630) 629-2931

Brands
corian, granite, marble
Payment method
all major credit cards
AKA

Counter Top Fabricators

The Countertop Factory Midwest, Inc.

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Reviews

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T B.

12/07/2016

Overall

We hired this company through Home Depot. When they came to laser measure, they told us everything was pretty level and install should be no problem. We were told to buy some L brackets to hold but the countertop in the corner. Home Depot said after they measured it would be 1.5 -2 weeks to install.

A month later they came and removed our old countertops and sink. In the process of removing the caulk from underneath the countertops with a razor blade, they cut about a 12 inch gouge from our cabinets.

When they were putting on our countertops, they discovered our cabinets weren't level. They could either leave a big gap underneath or we would have a carpenter come out to level. It was extremely upsetting because they had previous told us it would be fine. I hired a carpenter on my own. I also emailed the owner, Geoffrey Gran notifying him of the problem. He assured me they would be "on top of it."

The carpenter, with over 20 years of experience, leveled the cabinets. He leveled the wood braces the Countertop factory installed. Then he proceeded to show me for 15 or 20 minutes with a laser and standard level that everything was now fine.

The next day the installers came out and again said they couldn't get them level!!!!! They were finally able to make something work but had forgotten a piece of the backsplash!!! They came out the next day along with a plumber to finally get this done.

Meanwhile we were without a kitchen sink and dishwasher for 5 days.

I again emailed the owner, Geoffrey Gran two days ago so all of our problems could be resolved. No response!

WE HAD NUMEROUS OTHER ISSUES WITH THIS COMPANY! Please make sure you request someone else if you order through Home Depot. I wish I had researched and used a different vendor!

RS
Roberta S.

01/12/2016

Overall

My Interior Design Company has used The Countertop Factory for a numerous projects. They always provide friendly, professional service and stand by the finished product 100%.

Details

Phone: (630) 458-0474

Address: 869 S Rohlwing Rd, Addison, IL 60101

Website: https://www.thecountertopfactory.com

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