Such poor customer service and disregard to paying customers!! Amazing they are still in business... DON’T waste your money on them!!
Worst company ever!!! Cost more than anyone else! People are rude! Told me I could pay whatever I could as long as it was paid before I neededgas again. Charge twice the price if you do not pay within 90 days. Charge a $10 finance charge every month. Have ugly old tanks that they will not exchange or paint! And will shut off your tank with no notice and then ask for $40. To turn it back on!!! Then if you want a refund, they will tell you they have No-one to write the check to you and come back next week!!!! Seriously, do everyone a favor and quit buying from this company, they give Adams county a bad name!!!!!!
always a great experience. They are so helpful, quick and knowledgeable. love working with a local company!
I've had great experience with Roche-A-Cri gas, and would recommend them to anyone. They do an automatic fill and the prices are reasonable.
got $250.00 to them right away to have a tank set up, they came out and said they needed to replace my older style shut off valves (never told me on the phone) said it would cost me $100.00 to replace 2 inside shut off valves (the 2 valves cost me less than $20.00 at hardware store) i told them that I will replace them and to come out the next week. after several weeks i called them back told them the valves are replaced, they wanted to know by whom, I told them by me, they did not seem happy saying they will have to inspect them. the next day they tell me they will not set a tank, when asked why not, they said due to my credit, i asked what had changed with my credit in last month, and pointed out that I would PRE-PAY for everything (this now being just prior to Christmas) and they refused to set a tank.
I have had the worst experience in my life with a gas company. They are a not helping in any way. I moved to adams in late october. to a house that already had a Roche-a-cri Tank installed. when i moved in the tank was at 30% so me not knowing that i needed it filled because i never had a propane tank. So i got down to about 17% then i called roche-a-cri to get it filled. First off the owner TODD BABCOC is a mean S.O.B and his wife is a worked up old crow. So after we decided to get 200 gallons. they said they might be able to make it out that friday OR monday they didnt know. and they wanted me to leave $340.00 in the tank lid. I said ok. SO after friday was over and they didnt fill my tank. I took the money out. and waited for them to call or come to my door to collect. because i dont want to get my money stolen from the tank lid. So 10 days later no call. but I guess they filled the tank. with no notice to me. just today they took the tank no notice, with 2 kids at home.. ridiculous