Poolscapes-By Burt Hoekstra
4501 Sunflower Ridge Dr NE, Ada, MI 49301
(616) 481-9267Add Hours
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In May 2018 we had Burt handle the replacement of an inground pool liner for a home we just purchased in January 2018. He was prompt to reply, bid and then install the liner as well as a pool heater. The gas line was not yet installed for the pool heather and the pool pump did not work so I ended up paying one of Burt’s colleagues additional funds to replace the pump motor. After the liner install we seemed to be left holding the ball getting the rest of the pool system up and running which was contrary to our understanding of the assistance he would provide. Within a week of install, we also had trouble with the liner coming loose from the track that holds it in place and had to pay someone else to repair this installation issue. In retrospect we should have went with the company we had been using for the past 4 years… lesson learned.
In addition, we paid more the than required down payment over 1 month in advance of the work and when he presented the remaining balance it seemed a bit higher than expected. After he left we noticed that we had inadvertently overpaid by $131.00. Despite numerous letters, the last of which was sent certified mail, we have had no response from Burt regarding our overpayment. We also discovered that there were a number of ‘holes’ in the vermiculite bottom and rather sizable “air” gaps in the 4 corners of the liner (suggesting the liner may be too small and had to be stretched creating a weak point for future failure of the liner.)
At the end of the day we feel we have no choice but to provide a negative review of Burt’s work and his responsiveness to our overpayment. Based on our experience, we would recommend looking for a different contractor if you are looking for pool work to be accomplished as quoted and without flaws.