Dishonest and shady. I paid for one month of uv sprays and only got 2 weeks as I went into tan last night and they wouldn't let me unless I paid another $39, The manager in kennesaw told me on December 30, that for $58 I could tan a month and on February 14th I would need to pay &39 if I wanted to continue or I could cancel then. They are dishonest don't throw your money away!
Two complaints: 1. I wanted to tan in a 15 minute bed and right before I got into the bed, realized that there was dried up sweat from the previous tanner all over the bed. The bed had NOT been cleaned at all! Needless to say, I only use there stand-up bed now in fear of them not properly sanitizing the beds. AND the ONLY reason I am using this tanning salon here is because I prepaid with cash and well if you know Toucan Tan's reputation..Good luck getting your money back! 2. Another visit I was put into a bed with 6 lights out..I did notify the owner Tony Miller and he said he didn't realize there were that many lights out? Really? If you get a bed with "ALL" the lights working and not flickering, consider that your lucky day! Horrible beds, unhygienic conditions, and unethical business practices are among the few of my complaints and concerns with this business!
I have started up a membership here. First I would like to say this is the BEST SALON I HAVE BEEN TO. The staff here greeted me with a smile on my first day going to check out some prices they actually showed me around the salon and explained the AWESOME beds they have (not your normal beds these are tanning beds like i have never seen before), they also showed me all of the other cool stuff they do (body wraps, red light, teeth whiting). The girl there knew her stuff and really took the time out to create a membership that worked best for me plus she gave me lots of coupons to try there other services for FREE. AFter finding what membership worked best. SHe showed me products. SHe took the time to ask what i liked and took the time to let me smell them and explain what they all did. When she told me the price of all the products i was pretty shocked they are on the higher side. SHe listened to my objections and overcame them. I ended up trusting her and I AM GLAD I DID. All the products have done there job and have done everything that she says they would. They have gotten me tan super fast and have made my tan last(def worth the little extra to get a better quality)THEY EVEN HAVE ANTI AGING AND ODOR EATER WAY COOL. Over all i have had a wonderful experience the beds are always clean the floors are clean staff is nice and always trying to help you achieve great results. Staff doesnt just try to sale you THEY CARE AND ARE VERY HONEST AND NO WHAT THEY ARE DOING. You may spend a few bucks more at this salon BUT ITS WELL WORTH IT. The way i look at it is if you are going to tan might as well tan the RIGHT WAY. THanks acworth!