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This company is completely unprofessional and unreliable.
I had called last week to talk about doing a 3-step paint correction on my G35. We discussed the condition of the car, prices, and scheduled for them to come on Friday August 2nd at 7am. They specifically told me 7am so that they had enough time to finish the exterior detail before the afternoon sun since my black car sits outside. Everything was ready to go. I woke up 2 hours earlier than normal on that Friday waiting for them. 7:35am rolls around and no one shows up, or calls. So I call the phone number and leave a message. I get a call back within 10 minutes stating that the technician checked in at 6:30am that he was on his way to my house and they were going to check what was wrong. It turns out the truck broke down. They assured me that they were going to try and get someone out there. Around 9:30 they called and said they weren't going to be able to make it. No big deal, so I rescheduled for today August 8th, again at 7am.
Wed August 7th I called in the afternoon to make sure they were still going to make it since there was a 50% chance of rain for Thursday. They said yes of course, we will be there, 7am. Woke up early this morning, waited for them. 8:30am rolled around, and still no one had shown up, and no one had called as a courtesy. I tried to call at 8:30am, no answer, so I left a message to cancel the appointment since this was ridiculous. I tried to go on their Facebook page, and since they don't allow recommendations or posts on their wall, I commented on a photo. They deleted it shortly there after. I commented again, deleted it immediately. I then private messaged them, still no response.
This is a company that came highly recommended for their professionalism and high quality work. They kept mentioning their celebrity clients on the phone, so I would expect more. I guess if you are a first time client you don't get the same respect. Unfortunately for them, if everything went well two more full details were heading their way. It's a shame. I was really looking forward to having a great looking car, but someone more professional will get my business.
Purchased a Living Social Deal for a $250 detailing package. When we went to make the reseveration, no one will call us back. However, I was able to schedule a reservation for the next business day without the Living Social Deal. Called back to let them know we had the coupon and they cancelled and told us to get our money back from Living Social
These are extremely unethical business practices. Stay away.
I purchased a gift certificate from living social for this business. I made an appointment with them on 5/30/12. At noon they said the detailer was on his way. He never showed and i never received a call to have my appointment rescheduled. What a jerk...and i had a $50 tip waiting for him. After calling the shop the next day i was told that he probably didnt show up because he is contracted by them to do some of their work and he gets a percentage of the amount charged. Since the gift certificate was half off they contractor decided to do another job that was not covered by a gift certificate. I rescheduled my appointment for 6/4/12 at 7:30am only to be stood up again. I have called and emailed with no answer or response. Very unprofessional!!!! I can understand having to reschedule but they dont have to avoid their customers.
Got my husband’s truck and boat detailed for his birthday! Everything turned out great. The boat is ready for the summer! I knew it was a big request but one of my girlfriends’ told me they would a good job. It’s very true! My husband and I are happy with the outcome. We’ll be calling Mobile 1 Detailing sometime soon.