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Hours
Mon - Sun 8:00 am - 6:00 pm
Extra Phones

Fax: (770) 672-0988

Location
Sweet Briar Shopping Ctr
AKA

Excellent Tax Svc

Categories
Tax Return Preparation, Tax Return Preparation-Business

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Reviews

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Kenyetta T.

02/19/2013

Overall
I am not happy at all. I recei...

I am not happy at all. I received a large letter from the IRS, and so did my husband and mother. My husband and I had ours done in 2009 in Cartersville, Ga and the past few years in Acworth. My mother recently moved down to Ga with me and I referred her to the Acworth office...this was before we received those wonderful packages in the mail. So now ALL 3 OF US are being audited from BOTH locations. I will be going to the Cartersville office to find out what will be done about me and my husband having to pay over $5k back to the IRS.(Education Tax and something else that messed with my child care exemption..whatever) And to add, I SHOULDN'T have to look over my taxes with a fine tooth comb if they're being handled professionally..this is what I'm paying for!!!!!!..Don't get me started!!! $5k!!! Really..On the other hand my mother tried to make NUMEROUS APPOINTMENTS with the rep who did hers from the Acworth location...she was left to wait in the parking lot for over an hour until she just gave up and left (with another customer) without the person ever showing up or calling her back. That made me feel really great after referring her and she asks me..What kind of tax place is this,they don't call you back and leave you waiting with no intentions on ever talking to you??..Yah!..I felt like crap...So this is not hearsay.....I witnessed her situation and am dealing with ours in the present!!! Sincerely,

Pissed beyond Measure!

jfocusman

02/14/2013

Overall
Fraud report

Andy Heath is using Brad White's to file taxes illegally google Andrew R Heath and see what the department of justice says about the Andy and his brother Larry running a scam

paulatw2

02/12/2013

Overall

Go see these folks...and tell them that I sent you. They are quick and they explain everything to you as they are filling your paperwork out. The office is a very friendly place with the family atmosphere all around. I'd highly suggest to anyone that is judging this business on the comments prior to mine.....to check them out for yourself. And for my personal opinion...I think alot of those comments posted here are from a family-jealousy situation because of the fact that Andy and his new location...with all his legally-certified employees-might have taken away much of the business from his former location...of which was with his brother at Heath Tax Services in Cartersville,Ga. So I say..."Go to ETS in Acworth,Ga. ASAP to get the best results!!!"

me1990

01/03/2013

Overall
Ok I will say that we are huma...

Ok I will say that we are humans we make mistakes. And as far as the last guy keep in mind it's a tax office not that that's the best accuse in the world but they do taxes 4 months out of the year and then yes they all have other jobs makes it alot harder to go intouch with them. Not to mention you are talking around Christmas when they have families to spend time with also not hugging their phones. Try to call the office I know starting Monday January 7th someone willbe in the office everyday they are more than welcome to help you. AND to dog one person at the office is one thing, but to say the whole place is another cause have you seen EVERY person in that office? One persons mistake should not be everyone elses failure there also. Because one person over looks something means nothing and once again everyone is human, so give them a chance to fix it before you bash everyone. And everyone remember RUMORS are just that RUMORS. So call the office at 770-974-4020 or 770-856-6732 or even 678-918-0455 that should be enough numbers to get ahold of someone to help or answer any questions honestly before anyone goes speculating anymore than they already have. Thanks and hope everyone has a Happy New Year.

reviewerxyz

12/13/2012

Overall
DO NOT go to this place! ANDY ...

DO NOT go to this place! ANDY HEATH prepared my federal and state tax returns in 2010, and just a couple months ago, I received a bill from the IRS - turns out Andy ruined my return. He claimed an education deduction on my taxes, when he was supposed to calculate my student loan interest instead. I had no idea that he did that, since I'm not a tax professional. I believed that I could hand over my documents to Andy, and as the "professional," he would know which deductions or credits to take. But I was wrong, and because I relied on this incompetent person and business, the IRS sent me a bill for over $1,000. I called ETS to speak with Andy about this, and I left messages, but off course nobody has called me back. Thanks a lot ETS, now I have to pay the IRS instead of buying Christmas gifts for my family. Andy Heath and Excellent Tax Service will definitely mess up your tax return, please DO NOT call these people! I guarantee you'll get a bill from the IRS if you allow this business to prepare your return.

msr123083

06/26/2012

Overall
idc

I don't care about all this bs. What's done is done. I just want my penalties and interest paid back to me but no one will return my calls so I guess I'm going to have to just wait and go to the office

audited

02/01/2012

Overall
My husband went to Andy in '09...

My husband went to Andy in '09 and in '10 we also went to him thinking he was professional and some one we could trust... WRONG!!!!! My husband got a huge envelope in the mail Monday saying he was being audited for 2009!! I was not as surprised after learning over 400 people that went to Heath Taxes in '09 were being audited. Andy put all kinds of bs in for deductions, things we were unaware that he was doing. He acts nice and like he's a trustworthy person, but he is none of those! He will not return my husbands calls, of course not he knows what he's done. I will not EVER return to him to get our taxes done and I would never refer anyone I know there! We are now screwed out of $3,000 and expecting a baby in August! Thanks a lot for NOTHING Andy! He gets zero stars!

claimed iconBusiness Response02/04/2012

In response to everyone who is upset with Andy, just wanted to let you know that he was trained by LARRY HEATH who is under investigation by the IRS as we speak. This should be enough to inform people that the culprit is Larry Heath. If you have any questions that Larry has not put in your head then feel free to call us.

This listing has been claimed by a business representative.
limeyliz

01/31/2012

Overall
Andy Heath prepared our taxes ...

Andy Heath prepared our taxes in 2009 when he worked for Heath Income Tax in Cartersville. He got us a good tax return but we are paying for it now! Today we got a notice from the IRS telling us that we were audited and that we owe over $7,500 in taxes, penalties and interest! We don't know what to do. We trusted them as professional tax preparers. We looked over the information that the IRS sent us which was a copy of what Andy had submitted to the IRS in our tax preparaton and he totally inflated our itemized deductions without our knowledge. There were things on there that we never submitted to Andy. We have copies of what we gave him to submit on our tax forms and they do not match what he put on the forms! We think he got us a bigger tax refund because it made him look like a great tax preparer! The friend of ours that recommended him to us was also audited last year and had to pay back taxes also! I only wish that we had read the reviews first that were posted about Heath Income Tax when Andy worked for them. We would have never, ever had him prepare our taxes! We realize we owe any back taxes that are owed, but Andy needs to pay the penalties and interest due to his carelessness (I'm giving him the benefit of the doubt about that.) From what I hear, hundreds of customers of Heath Income Tax were and are still being audited after having their taxes prepared by them at the time Andy worked for them. I'm not saying it was only Andy that caused this because from what I've read, Larry was also responsible. I've read dozens of bad reviews about both of them. I would never, never recommend anyone to use your services. Just because you started your own business doesn't mean you know what you're doing. I don't believe you are an honest person. If you were you would own up to your mistakes and make things right with the people you've wronged! Now my husband and I have to deal with the IRS. We are hard working people, pay our taxes and obey the law and because we trusted you we are in a mess! I would have rated you 0 stars but needed to rate at least 1 in order to post my review. This is a warning to everyone out there to do your research before choosing your tax preparer.

claimed iconBusiness Response02/06/2012

I am a representative for this company and I would like for everyone to understand that everyone at Heath's Income Tax were taught by LARRY HEATH on how to prepare taxes, so if you feel that you have been wronged then please visit who is really responsible. Honesty is that everyone told what to put in their return and they signed it. You were made to fill out a form and signed your name at the bottom. In looking at your situation we are sorry that you got audited, but the prepares only did what they were taught. It was not only Andy but everyone in the company. I am only asking people to quit calling names and pointing fingers when you aren't sure of the story.

This listing has been claimed by a business representative.
crackerwife

01/09/2012

Overall
Brad White from ETS did our ta...

Brad White from ETS did our taxes last year and it was a great experience! Hassle-free, friendly and I was able to handle almost everything via phone and email.



Highly recommend using him!

igotscrewed

01/05/2012

Overall
I would just like to say Andy ...

I would just like to say Andy did my tax, and he put things I didnt have like school credit and things, I had to pay back 2500.00 thanks to him.Then I found out his son Josh can't do tax because of a Felon drug convection, and he did one of my friends tax and he got an audit also. My advise to anyone that goes there make sure who ever does your tax signs them, also ask to see a PTIN numeber to make sure that person is legal. I know myself I will be going back to his brother.

claimed iconBusiness Response01/10/2012

I would just like to say to the person who can't spell, no name calling,please be careful what you write because everyone in our office has their own PTIN and are totally legal. If you have a real concern we will provide them at anytime. I know who you are and you really need to grow up.

This listing has been claimed by a business representative.
donnaheath

02/12/2011

Overall
Thanks to everyone

Just wanted to say thanks to all of you who have supported our new business. We are very grateful for each of you and can't wait to see more familiar faces and of course new faces as well. You are welcome to call our office at 770-974-4020 or 770-672-0549 and schedule an appointment with one of our professionally trained, registered tax preparers. We will also be taking walk in's at any time. Our fax number is 770-672-0988, if at any time you can not get through on our phone lines feel free to send us a fax. We appreciate everyone that has called, came by just to say hello, and helped us promote our business.

brian225

01/30/2011

Overall
wow

If no one was guilty why did your brother get scared and leave town

claimed iconBusiness Response01/30/2011

Wow again you Brian Heath do not know all the facts. Judge as you may, because you will see the truth in the end. My brother is only gone for awhile, because if it is any of your business he had an emergency in Fla., but of course you and your family will think what you want, but life goes on and everybody continues to live as they want, so lets not judge without the true facts.

This listing has been claimed by a business representative.
Overall
Childish

I agree that this shouldn't be posted online for everyone to read.. These things should be kept in private.. Rumors get spread all the time, but it's left to God to reveal the truth, as far as I know the rumor was Larry was in prison for tax fraud well clearly everyone can see he is not in prison.. It is awful when money has came between family.. Larry was helping his brother and family out by letting them work at his business, but people get selfish and always want more .. GREED is what it's called.. As a customer who was fond of Larry and Andy both, my services will no longer be needed by either of them.. The truth shall be revealed and it may be too late for everyone when it does

Overall
WOW......

Wow.....how silly you all are! I was a customer of Heath for 4 years.....however, with all this bickering and slandering going on I don't want to be a customer of Heath or Excellent Tax Service.



You all need to argue your problems without going on a public forum. How unprofessional you are acting. I need someone with more sense to handle my taxes for me.





******UPDATE FEBRUARY 7, 2011**********

Okay, so I gave in and went to Excellent. The office was very busy and the staff was very friendly. Yes, I had to wait even though I had a scheduled appointment, but it was okay, I browsed Big Lots.



Josh pointed out all the things that were deducted on my last year returns that were done by Cartersville that I couldn't deduct LEGALLY this year. It did make a difference in our refund. I was very disappointed at what was done last year that we didn't realize could have got us in trouble with the IRS.



I appreciate the time that Josh took with us. I will defintely refer my family and friends to use Excellent Tax Service.

andyheath

01/26/2011

Overall
GET IT RIGHT

Well it's good to see Larry put his name on these reviews he has been writing. All I know is your mother-in-law came back to the back to let me know the IRS was there. She said she told them that you weren't there and I was in charge. I went to the front to greet them and see what they wanted. So it seem that your mother-in-law got her wires crossed as she often does, but if you use common sense, you would know that it was your business. You went under criminal investigation on that day (March 31). I was told by the IRS that I hadn't done anything wrong and that YOU had preparred numerous fraudulent taxes. It is sad that you lie so much you can't see how stupid you sound in the things that you write. We have papers that you have forged and other things you have done, so it is silly to think that the IRS would hunt down anyone but you, who at the time owned the business. All the bickering and pointing fingers will be over soon when you realize you are the responsible one for all the trouble YOU and Kathy are in. The lies about the lie detector test and the forged papers are just a small amount of proof of who you are.There is not a single person in Heath and Hames that will lie for you under oath about the "gray areas" that you taught us when showing us how to prepare taxes. Last you don't have the same license that I have, I have my own EFIN number and you are working under and EFIN that belongs to another person, so that you can "slip through the cracks." So in knowing this who is doing the wrong things? In closing I want to say, continue your slander and lies, and you, Kathy, and myself will all sit down with Dawn Kirkpatrick(IRS Criminal Investigator), and you and Kathy both know this is not in your best interest.

larryheath

01/26/2011

Overall
just don't know

Hey this is Larry Heath, I just want everyone to know Heath and Hames is open # 770-606-1740 everyone has a PTIN Number to do taxs yes even me lol ANDY talks about a investagation Damm can't spell but anyway he leaves out a lot. In March. Of last year the Irs came in my office the first person they asked for was Donna andy wife the second was andy the third was Tracy Collins and forth was craig I was the fifth one and I was the business owner doesn't seem they were worried about me to much I did show andy the right way to do taxs but he didn't u never trained craig andy did also the other people worker at H&R block so they were trained there I challenge anyone to come to my office and I will give u names show u tax reruns they did and u can make ur on mind up. ANDY WAS a subcontracter his 1099 is in the mail. Please he has wroteca lot of stuff not true, in the end everything will come out and the truth will be seen by everyone. I never thought my so called brother would do me the way he did, when he needed help I was there for him, only for him to tell lies, but I have the proof come by the office I will share it with you and let you see for yourself. This has been going on for a year im not in jail still doing taxs and I have a license just like Andy

Overall
An Honest Review that has no ulterior motives!!!

I got my taxes prepared at Excellent Tax Services. I was a previous customer of Heaths Income Tax. Andy, the owner, was a previous employee of Heaths Income Tax. I was amazed at how professional and courteous the staff was. I want a company that knows me by name and not somebody that refers to you as a "number", like some of these big chain companies (H&R Block,Jackson Hewitt, etc.).I want to encourage anyone who is tired of standing in lines to get there taxes done, to let E.T.S Taxes take care of your tax preparation needs. Andy and his staff are up to date in the latest tax codes and laws and will make sure that your taxes are prepared honestly and forthright. You can lay your head down at night and sleep soundly not worrying about receiving the infamous "letter" from the I.R.S. I was recommended by a friend and I am now returning the favor and recommending E.T.S Taxes to you. Whatever rumors are floating around about this company are exactly that, RUMORS! I encourage anyone who has any questions to call E.T.S directly and they will be glad to dispel them. God Bless.

theinsider

01/21/2011

Overall
In my opinion, you all are crooked!!

First off, Larry is a terrible person! I dont think he has a good bone in his body. He is only out for himself and NOONE else not even his family. Everyone that prepares/prepared taxes at Heath Income Tax knows what they are doing and that its wrong, Larry even signed other peoples names to the return like he didnt do it and someone else in the office did. You guys can blame eachother all day and point fingers at one another but when it all comes down you guys will be sharing the same cell together!! Larry better enjoy all of his flashy new toys and his prostitutes while he can because where he is going he cant take them with him! I dont see how the man sleeps at night knowing that innocent people walk in that place just to have there taxes done not knowing what kind of a monster he truely is and he is costing them thousands of dollars in the long run...it is SICK and there is a special place in hell for trash like him!!!

theblonde1

01/19/2011

Overall
honest and dependable

I have had my taxes prepared by Andy for the last 3 years and I have never had any problems. He has always been straight forward and honest with me and I couldn't ask for anything more. If you want a dependable and trustworthy person to prepare your taxes, go to Excellent Tax Service.. They will take care of you!

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