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Worst customer service I have ever received. On my 3rd computer, all bought new, with problems and the management, particularly Shana have no interest in helping, and are rude and condescending. I am really not a hard customer to please, but to consistently promise and not deliver just show how little they care about their customers. Will never shop at any Best Buy again.
Typical Best Buy. Crew working there is pretty knowledgeable. I had a great experience recently when buying my daughter her laptop. I was definitely happy that I wasn't pressured to buy the expensive Lenovo. We're happy with the Lenovo Yoga 2 so far.
05/01/2011Provided by Citysearch -
I have students that work at different Best Buys and they say it's the biggest joke.
When Best Buy first got into the music biz, it's every obvious they tried to view lessons as mass production and decided that it was unnecesary and too expensive to have a separate sales staff and teaching staff.
Solution: make sure to always hire people who CLAIM to play an instrument and when a customer comes in wanting a lesson, that salesman will now be your teacher even if they have only been playing a few months.
They have been the laughing stock ever since but now they think the best way to fix their bad reputation is to team up with a telemarketer scam takelessonsDOTcom who basically does the same thing but just a lot more aggressive and shameless about lying about their imaginary ""staff"" of instructors.
Now, if you respond to an ad because you like the bio an pic of the instructor but ""their"" instructor doesn't work at Best Buy, TOO BAD! It's the classic bait-and-switch""
You are not only going to be told, ""Too late, the teacher in the ad is filled up,"" but the ""counselor"" (salesman) will pressure you to sign up right now with one of their ""certified"" teachers at a Best Buy near your address, you will miss your ""opportunity"" to sign up at all so you really don't have time to meet the teacher first,
They do not want you to meet your teacher before you pay. THIS IS NUMBER ONE OF ALL RULES OF SHOPPING FOR MUSIC LESSONS; TALK TO YOUR TEACHER BEFORE YOU SIGN UP NOT A SALESMAN.
Takelessons/Best Buy has to force you to make the biggest mistake to sign up with them for lessons