I was extremely disappointed to my recent visit to Pacific Spice. 3 adults and 4 kids. It took about 10 minutes to get our drinks. I ordered miso soup, friend rice, salad, California rolls and a 2 piece nigiri. There was only one chef there working with 3 full hibachi tables, so the wait was long. With 4 kids, I would have expected so type of show (onion volcano, train, catching a piece of eff) He did none of this, it was very boring. One of the kids asked if he could catch the egg (it's happened most times we have been there) Chef just ignored him.It took 3 times to ask for chopsticks. My husband always orders his filet rare, it was basically raw. The miso soup was cold and lack of flavor. The California rolls were good but very small. I never received my nigiri after I asked about it. I then told her I didn't want it and to take it off the bill. All the kids were finished with their Japanese drink and she volunteered to bring them all water. I had to ask her again twice where the water was.But the kicker, was when we got the bill. My friend was charged an extra $2.50 for fried rice she didn't order. She asked the waitress to take it off. We had a $25 gift card which she took to apply to our bill. When she brought the checks back, the fried rice from my friends bill was now on ours. I asked her to bring me the original check and showed her the difference. She said she had forgotten to put it on the check the first time.Upon leaving, I told her is the worst experience we have ever had there and will not be coming back. I said Volcano (another hibachi restaurant) is much better and we will take our business there. Funny, she agreed with me...said she worked there too and would see me there
I have ordered from this place before and the lady who answers the phone is completely rude. I call from my cell phone so sometimes I want it to be delivered to my house and other times at work. They lady said "you need to pick one address and keep switching them"....do you want my money or not because it really seems like she doesnt. I ordered delivery tonight and they arrived very quickly. I ordered Kung Pao shrimp and it was delicious until I found a long straight black hair in my food. On top of that, the guy who delivered my food could barely figure out the money situation. I asked him for change and he gave me incorrect change, which then started to confuse me. Hong Kong Star is right up the road. I should've ordered from there but I figured the wait would be longer. Turns out, I should've ordered from Hong Kong Star and tolerated the wait. Do not eat at Pacific Spice.