Advance Moisture Protection, Inc.
1103 Culloden Ct, Abingdon, MD 21009
Primary Phone: (410) 612-1201
TollFree: (866) 786-8474
Advanced Moisture Protection Inc
Advanced Moisture Protection
Advance Moisture Protctn Inc
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It was a pleasure using Advanced Moisture Protection to repair my storm damaged roof. Their knowledgeable workers arrived on time and immediately tackled the job right away. The quality of their work and overall professionalism is second to none. I would recommend Advanced Moisture Protection to my family and friends.
Outstanding customer service. Affordable and responded quickly.
I didn't even have to be home for the work to be done. Best of all they cleaned up so well I would not had known they were here except for the call letting me know the crew was going to arrive today. I have recommended them already to my co-workers and I would definitely be using them in the future.
I found the company through a web search. They answered the phone the first time I called and then followed up by e-mail to schedule a visit to make an estimate. The estimate was very reasonable. They were flexible when I asked them to consider another roofing material type. After signing a contract, we worked by e-mail to schedule the job around the weather. When they locked in a date, they came and did the work as planned. When they removed the old roofing material, they discovered some additional issues with our roof and informed us, and we quickly negotiated a modified scope of work. The work was completed on time as planned. They cleaned up the site thoroughly. The roof seems very expertly installed, and it looks great.
Best Roofers Ever! I've been in my Baltimore row house for 25 years and have needed periodic maintenance. In this instance my need was major patching and sealant. The office staff and crew exhibited comradery and every aspect of the service from estimate, communication, project performance, clean-up, and billing was excellent and convenient. The crew even cleaned my gutters as a freebee bonus.
I had a fantastic experience with Advanced Moisture Protection. I am selling my house and needed some repairs done on the roof cornice quickly. The team visited my house, gave me an honest assessment of the scope of work and completed the work promptly. Please see the pictures below as proof. Aside from that, their professionalism was refreshing and gave you the feel that they really care about you, your situation and of course the quality of their work. I highly recommend Advanced Moisture Protection!!
Advanced Moisture Protection just finished fixing the brick and mortar work above the roof line on my 55+ year old chimney. Huge improvement! And I am no longer worried about water getting in between the bricks and into my attic. It looks good. Also, Krystal was very helpful answering questions when could and when she couldn't referred me to the owner. I am very satisfied.
Advanced really did a good job on replacing my wooden roof trim with aluminum. They matched the color too, which was important to me. Great communication as well, always took my call and kept me posted on the progress. It did take them longer than expected to start the work.
I had used this company in the past for a garage roof and roof repairs and had referred them for my father's and in-law's roofs. I needed a partial roof replacement so contacted them first. I faxed a signed contract for this company to do work for me on 4/26/17. In the fax, I asked how to pay the deposit (send a check or call in with a credit card) and to let me know when they could schedule the work. I received no response so I emailed them two days later. I got a reply saying they should know the next week about scheduling. I heard nothing the next week so decided to wait a little , knowing they were probably busy. Twenty days later (5/18), I emailed asking if they are going to be able to schedule my work, or if I should get another estimate if they are too busy. I got a quick voicemail from the owner saying they'd be able to get the work done the next week. The next day, I get another voicemail asking me to call him. I called back and he got very angry at me for the tone of the email and accused me of not paying for some earlier repair work (I have the cancelled check to prove it) and not paying a deposit for this work (I asked how best to pay it). He ended up being quite upset with me and wouldn't let me explain the above. I could print out the email and show the cancelled check to prove my side of the story but he didn't even give me a chance to do so. They had very nice customer service when they reply so I was shocked at how poorly I was treated by the OWNER for this. I won't be using this company in the future.
I have had a very different experience with Advance Moisture Protection than previous reviewers. We accepted the work proposal for a new roof and gutters in late March. It was mid August before the work was done and only due to my frequent phone calls to both Tim and Krystal. We were given several tentative dates only to be left hanging each time. No follow up on Advance's part, only on mine.
The new roof and gutters look very nice, but the aggravation of having to constantly call was not worth it. I regret my decision to use this company.