Excellent service and friendly atmosphere. Great from start to finish. Would definitely recommend them to others.
They advertise a car on line and then call that the internet price.. had a voucher for down payment. They said you can't use both. No voucher or you pay the dealer price. If a car is on your website with a price that should be the price. These people you have running this promotion to sell cars. Are not honest. Pisses me off. Left without the car I wanted.
I bought a Jeep Cherokee last week. I love the car! With that said, my experience with the sales department was horrible. I was going to go out of town to buy my vehicle, but the owner and his wife are great people, and support a lot of local business. I actually sat at a desk for over two hours without being spoken to while the staff had a 401K meeting. I'm sad to say it, but this was just a small part of my horrible experience. I wish I had never given them my business
I would like to thank Phillip underwood and Andrew Elliot. They went above and beyond to get me into what I wanted. Phillip underwood was very knowledgeable, honest and professional. They made me feel comfortable. Now on the financial side of things Andrew Elliot was amazing! He broke everything down to me to where I could understand. Thank you again Phillip and Andrew for making my experience at Lithia wonderful!!!
Star Dodge has friendly salesmen that will go out of their way to accommodate their customers. This is more important than winning a game.I'm giving a 4 star rating because everyone needs room to improve.
The current sale going on is a sham. Everyone is lured in with the idea they won $2000 by matching 777. One of the salesmen told me that the $2000 cash by the 777 was only a coincidence and the that the real winning number posted in the store much match the bar code number on the ad. Where is the truth in advertising.
Purchased our Dodge Caravan yesterday, after several weeks of shopping online and personally. Salesman, Mr. Vonn Marr, was exceptional in answering many questions over this time period (about several vehicles) and from start to finish, was never pushy; was always patient; very personable; and just a very nice gentleman to work with. LaDonna, the financial representative, was the same way in that she presented various offers but didn't try to sway me one way or the other. I did not select 5 stars for price because I wanted a little more for my trade in, but they did increase their offer a little, after the initial offer, and equally important, they did decrease the price of the vehicle we bought at the very beginning - indicating their willingness to negotiate and make a sale if at all possible. We will definitely return to Lawrence Hall when we are car shopping again.