717 385th Avenue South, Aberdeen, SD 57401
: (800) 396-7034
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My wife bought me this Coldwave Handlebar Bag 107-4000. It is defective, the roll out map pouch has about 10-15 % black bleeding on the clear plastic. This product is brand new, never used, bought on 12/8/14 and given to me on Christmas. I believe the back material has bleed through. I have tried to get through to Coldwave but they are out of business, Marshall Distributing has picked up the distributing of the product. My wife bought this through First Place Parts, I have tried several time to get through to them and have left messages. They seem to be too busy to return my calls. After years and lots of products bought on-line I have never had such a hard time dealing with a company on a defective product.
I tried to contact sales 2 months ago for product info about this bag, but they never returned my call. I requested a catalog on-line and received it in about a month.
This company is either too small or managed very poorly and I feel not a company to do good business with.