I have to say the first (used) boat I bought here was a pleasurable experience. When I went back a year and a half later to trade it in on a new one...not so much!! The boat was in better shape than when I bought it, but I was willing to take the $2000 loss she(Owner) was offering me, mainly because I wanted a new boat. That wasn't obviously enough. She text me and tried to gyp me out of 300 more dollars...I was purchasing a $25,000 boat! When I text her saying I can pick it up by the weekend, she quit answering me like a 13 year old kid! Very disappointed she didn't even ask what we could do to make the deal work...even a sorry, I cant work with that...ANYTHING!! Probably worked out for the best anyway. After three miserable weeks of failed attempts to contact her on this deal, I would hate to see their service after they have already made the sale. Maybe if she would show up to work before 10 am, or at least put someone in charge that can make decisions before 10am, their customer service would improve!!