Interesting situation. Brought an old 1988 Jeep Grand Wagoneer in that I was interested in rebuilding and asked them to go over the engine to get it running right and fix the power windows., change hoses and belts, etc.There was no rush, they could do it in their spare time. That was December of 2015. It is April of 2017. There have been many changes. They told me the engine was bad and needed replacing, but since it was not possible to find a $2000 replacement they would need to do a $6000 rebuild. That was finished about November 2016 but now it needed a complete electrical reworking.($2-$3000) I had intended to keep the existing carpeting but it had to be pulled up and I ordered replacement carpeting and new leather upholstery, since it had to be pulled out, I decided to replace it now rather than in the future. Last time I asked about the bill I was told $16,000 should do it. I really like Bernie and John and mostly believe what they have told me but after nearly 17 months and about $10,000 more than I expected I am not going to recommend them or use them in the future. And I still don't know if it will run or fail when I get it. Hoping for the best and think they might be great fo quick fixes. Don't know yet.
The owner James is a true sweetheart. Being that i'm not auto savvy, no matter what question i have about my vehicle he always takes the time to answer anything i may ask. If i'm in the area he will take time from his busy schedule and do whats necessary to put my mind at ease. I really appreciate his integrity. Instead of looking at my car and feeding me lies about my brakes being 90% worn or using any other unscrupulous tactics (another mechanic tried this before I went to Daps. Plus I had my brakes changed a few months prior so I knew that guy was lying. He also tried to convince me that I ordered the full service special <$80 more> when I only asked for an oil change) James tells me the upfront truth, has great prices, and will refer me to another mechanic if necessary. Honest mechanics are hard to find. Any mechanic that is more concerned with my safety and satisfaction than his bottom line is a keeper.
I have used this repair facility for several of my vehicles including a Mercedes and a truck. For several years I thought I was getting great service on my vehicles , although I always felt the price was at the top of the line. Then I guess they got too busy to really pay attention to what made them so good. I had an exhaust system installed on my truck for about 1000 dollars and when I picked it up my truck I found that it was not the system I asked for and as I drove it home the vibration was terrible. They welded a section of exhaust pipe directly against the frame resulting in a loud vibration at idle. Also about two years ago I had a new motor and air conditioning system installed and after only 25000 miles the motor makes noise and the A/C had to be replaced so I am not so convinced of their ability to do quality work anymore and have moved on to a new shop
Finding a mechanic that can be trusted to do quality work at a fair price is a challenge. Bernie and his staff at SUV & Trucks R Us are that rare find. They are honest, up-front, and extremely competent. The years of experience are evident just talking with them - if it has happened to a vehicle, they've probably seen it and definitely know what to do about it! The services I have had performed on my truck were very well worth the cost. There were additional things done (extra cleaning of engine parts, for example) that took an appreciable amount of time, but were included without raising the estimated cost. Why? Bernie says, "It's customer service. We want you to come back." They are my shop of choice, and if you want quality service, they should be yours, too.
I was recently in a car accident and I found SUV and Trucks R US online. Before agreeing to move forward with the repairs, I asked a very simple question, "Can you guys bill my insurance company?" A gentleman on the line said that they would be able to "bill anything to the insurance company" (exact verbiage). After my service was nearly finished, they told me that they do not bill insurance companies and I needed to be a cash pay. I would have never moved forward if I knew that they didn't have a case manager onsite who handles with clients' insurance. I was completely blindsided with a $1400+ payment. Very disappointed in the service I received. I will never recommend or come here again.
I was a customer of this shop for years taking both my Mercedes and my Chevy truck there. About two years ago I had a brand new motor installed in my truck along with an A/C system. After only 25000 miles the A/C had to be replaced and the motor makes noise. I also had a new exhaust system installed on my truck and whoever did it welded a section of the pipe against the frame so it vibrates like hell at idle. I used to think I got great service from John and Bernie but always felt I paid top price too. When I emailed John I received a rely all in caps that was their standard canned reply. I have since found another shop
I bought a Tacoma and wanted running boards installed. The dealer quoted me over a grand. I found the identical board online and took it to Keith at Asian Imports PLUS just west of the 215 off Jones and they installed them in less than an hour while I watched their widescreen TV. The price was a small fraction of the dealer's quote. The shop was immaculate, the service was friendly and by the number of certificates of accomplishment covering their wall, I expect they are equipped to handle just about anything including motorcycles. I was very pleased and plan to take all my vehicle to Asian Imports PLUS.
I needed a new battery and my husband came across Shelton Battery. He called and they told him that they had a refurbished battery for my car and they would hold it for me. When I got there Brian looked for it and said that he didn't have it. Needless to say I wasn't very happy. He then said that he had a new battery. Im thinking oh great how much is that gonna be. I ended getting a brand new battery for $54 and Brian even put it in for me(I dont think they normally do that). Anyway it ended up to be a good experience. Fast, friendly, and helpful! I would recommend for anyone that needs a new battery.
I am a car dealer and often need to replace batteries. If you are looking to replace your vehicle's battery but do not wish to pay the high cost of a brand new battery, then go to Shelton Battery and get yourself a reconditioned one in the $30 range. In most instances, they will even install it for you at no extra charge. As of this day, November 7, 2012, Autozone currently charges $115.99 for their Duralast Gold and $99.99 for the standard model. Wal-mart auto batteries start at around $80. Long gone are the days of new batteries in the $50 and $60 range, so Shelton is where I go!
I took my 2011 Subaru wrx for front bumper damage. My good friend referred me to this place. They did an excellent job and my car looked brand new. I dropped off my car all dirty and dusty. I received my car as if I first bought it at the dealer. I trust this place with my car 100%. They are true professionals and great at their craft. Thank you again Mob Customs! My car feels brand new again. I will come here now if there's any more damage to my car. *knock on wood* :) I will also bring back my car for my sound system... You guys Rock!!! I will highly recommend you guys!