The management staff here is awful, lazy, ignorant and rude. I have had to call them for a week or more to try to find out how much my rent is, because they would try to overcharge me. The gate is always broken. There is no parking because parking permits are not enforced. There are auto burglaries all the time. The parking lot is really dark at night. They don't have a security guard. A while ago there was a carjacking in the parking lot in broad daylight. Be warned.
7 weeks ago we moved into a nightmare apt. I swept dirt and cleaned for 3 days before we could move anything in. We immediately put in maintenance orders for the dishwasher, faulty ceiling fan, washer that doesn't cycle all the way, gaps in our doors, etc. We've had a Regional Mgr walk thru and her first response to me was, "Are we going to be able to please you?"..."We're not going to be able to please you, are we?" Yes, I can be pleased but I'm living in an apartment with so many deficiencies and 7 weeks in we're still waiting helplessly. The advertised 2 car garage does not fit both of our cars and the spot in front of our garage is too short to park a vehicle legally. The few common spaces are always taken, some by vehicles that haven't moved in weeks. The air quality in our home is poor, proven by our Oreck filter system. We have paint droplets splattered throughout the unit on absolutely everything! I have spent weeks peeling, wiping and cleaning the walls, floors, and doors. We're paying over $2000/mo, it's brand new, we expected luxury not nightmare. The Regional Mgr informed me we got a "courtesy replacement" of our water filter. Well it was only 5 weeks old when it ran out so I'm guessing it wasn't a brand new fridge (also had uneven doors and pre-cracked/stained shelves.) Everything in the kitchen is scratch and dent quality. The "custom cabinets" are thin and cheap; only "custom" as a legal term because they were designed specifically for this space. Designer lighting is popping on us daily and won't stay on. Luxurious bathrooms are as basic as they come, the granite countertops are pre-chipped, unsealed and pitted in every room, and finally the faux wood floor is simply laminate that scratches easily and is installed poorly. Overall it's embarrassing. Many flaws were present when we walked thru but the leasing agent reminded me they hadn't "finished yet" & the "unit will be ready for the walk thru." Staff is very friendly but their product is sad
Watch out, as the other review have said, they kept my entire $750 deposit even though I cleaned the place thoroughly and left it in better shape than when I moved in the previous year. I should have paid attention to what the other reviews said.
These Apts should be condemned. Roach infestation, mold, bad plumbing. Maintenance staff consists of 1 illegal immigrant who is not HVAC certified. Laundry rooms have exposed wiring and sub par machines that are out of order 90 % of the time. There are residents living there who haven't had AC in years. Mgmt charges late fees on late fees which is essentially loan sharking and illegal but fair housing is not in there vocabulary. Mgmt takes advantage of low income people in numerous ways at this property. Mgmt moves tenants in and out quickly making $ on your deposits. Vandalism on your home and auto are rampant despite video surveillance. Owners are very definition of slum lord and cater to illegal immigrants to maintain $ flow.
IF I COULD RATE THESE PEOPLE WITHOUT GIVING THEM ONE STAR I WOULD! My daughter and I have been in this unit from 2-2-16 to now and I have had NOTHING BUT PROBLEMS WITH THIS UNIT AT BRIGHTWAY MANOR! At the moment I have had the same hole in my bedroom closet floor since Monday made by RATS, and I have contacted these people SEVERAL TIMES THIS WEEK AND NOTHING HAS BEEN DONE. THE FIRST HOLE DISCOVERED WAS BEHIND MY KITCHEN STOVE AND THAT WASNT TAKEN CARE OF FOR OVER A WEEK. I have silver fish, ants and roaches on top of that! THEY FAILED TO INFORM ME BEFORE MY MOVING IN THAT THE ENTIRE PROPERTY IS RAN UNDER ONE HOT WATER BOILER, AND MOST OF THE TIME I HAVE NO HOT WATER! THESE PEOPLE ARE MAJOR SLUM LORDS, RUN AS FAST AS YOU CAN AWAY FROM DROUGHT PROPERTIES, ALL UNITS UNDER THEM AND STAY AWAY FROM BRIGHTWAY MANOR APTS OR YOU WILL REGRET IT
Horrific experience with this agency! The place was filthy when I moved in so I cleaned and cleaned for literally days. When I moved out I left the apartment in significantly better shape, and yet Amberson charged me all sorts of bogus fees and kept my entire deposit and then refused to return any phone calls or emails. Extremely disappointed with the dishonesty and poor business ethics of this company--avoid at all costs!!!
Great location. Nice apartments, good rate for the area. Maintenance is spot on. Haven't had much contact with the office since I have moved in but they are always smiling and waving when I do see them.
These apartment townhomes are very peaceful. I don't have any complaints. Management is very kind hearted. I recommend. Thank you Jesus for giving me a place for my children. The learning center is Awesome as Will. God is Good.
This property is old and poorly insulated, in the winter the down stairs area gets unbearably cold. The sliding glass doors as well as all of the windows are very drafty and need to be replaced. The plumbing and piping needs to be replaced. Had to have the maintenance to clear the drains on more than two occasions. Valves on the toilets upstairs had to be replaced more than once, and they painted right over the tile in the baths instead of replacing old molded tiles. The management is hardly ever on the property and hard to reach. The maintenance is ok but there is only so much you can do to an old worn out property. The water bill is divided up among every one on the property whether you use it or not, my bill more than doubled in less than a year. As far as the security there is none and the gate is almost always open. Don't be fooled by the cosmetics as there are some upgrades but these apartments need to be gutted and redone.
Over the past couple years there have been a ton of vehicle burglaries here. Management has never bothered to hire any kind of security. All they ever do is report it to the police and put out reward notices. I'm afraid for my family's safety, and we will be moving ASAP.