I had a very poor experience with this business on March 20th. My vehicle required a tow of about 26 miles. After calling my insurance company's roadside assistance number, they assigned me to Echo. This was about 3.45pm.At 4.30pm or so, I called in to check the status of the wrecker, having been told originally that it usually takes about an hour for a tow truck to get out to me by my roadside assistance company. Echo's dispatcher told me that the wrecker had been stuck in traffic, which, given the time, I felt was fair enough given Houston rush hour traffic, and they expected it to take another 30 to 45 minutes, so I settled back to wait more.At around 5.47pm, I called back in to see what the status of my tow was. I was told that the wrecker had broken down, and they would reroute another truck to me, but it might be another 30 minutes or so. They offered that I might ask my roadside assistance company for a different service. I checked in, and was told that would take another hour to 90 minutes, so I decided to stick with Echo. I called them back around 5.58pm (those menus take a while to navigate), and told them I would like to wait for their truck. The dispatcher assured me that they had put a rush on it.At 6.30pm, I called back again, and was told that the wrecker was on the way, but had to stop for fuel and was stuck in traffic again. By this point, I had noticed that, according to some of the other reviews, I had been given the exact same set of excuses, in almost the same order, that other people had been given in the past ('They are stuck in traffic' 'The wrecker broke down.' 'They are on the way.' 'They had to refuel but are stuck in traffic again').Luckily, my father flagged down a passing police officer around 7pm, who called for a wrecker. We had three pull into the lot within five minutes, and I was able to get home after my vehicle was dropped off at my mechanic.All in all, I was very disappointed with this company. They were polite on the phone, at least.
Serving the 77099 Area.
From Business: National Truck & Trailer Repair, Truck Breakdown Roadside Assistance, Heavy Duty Towing, Commercial Truck Tires Nationwide U.S. and Canada 24 Hour Any Where Any T…
ProsExcellent and Honest work done to my 2008 Ford Explorer. There were fuel problems of somekind and come to find out all I needed was a fuel filter. Took the guy 30mins and was charged less then my usual mechanic, think I'll use them in the future. ConsI think the guy tried to take me to schoo…
12008 Beechnut StHouston, TX 77072
From Business: Roadside Cover in Houston, we offer towing services and auto transporters services at affordable prices and a quick response! We are a full towing services ready to bring you the best expertise and efficient service in the area. We provide services in roadside assistance, winch and recovery service, wrecker service, flatbe…
2410 Richmond AveHouston, TX 77099
From Business: Tow Truck Services in Houston, we offer towing services and auto transporters services at affordable prices and a quick response! We are a full towing services ready to bring you the best expertise and efficient service in the area. We provide services in roadside assistance, winch and recovery service, wrecker service, fl…
Fantastic towing service. They rescued my truck from where it had overheated out at my parents' church. Showed up within 3 minutes of one of the local police officers putting a call out after the truck that my roadside assistance had assigned, from Echo Towing, blew me off for three hours and never showed up. Very polite driver, Jacob, very clean truck, and he went out of his way to do a 'long' drive of 26 miles to get my truck back to my neighborhood even though it was late for him, being about 7pm when he showed up. Would recommend them in a heartbeat if needing a tow, especially in the Channelview area, which is apparently their stomping grounds.
very fast, professional, whole nine yards. Take a picture of the car when they pick it up and drop it off. Price was a good $50 below other companies I contacted. First time customer, will be back if need be
Great Job Echo towing,your driver was so professional and helped my start my car ,i did save a lot of money which had to pay for dealer.thanks again for ur great job.
Locked keys in the car and they came to rescue me ASAP. Told me anywhere anytime they will be able to help me. I will refer everyone that i know.
The guys that helped me tonight were great! I could not have asked for better service when my little Mercedes broke down today. I would call them again in a heart beat. Trustworthy, professional and kind! I needed all of that. I forgot to ask their names and I regret that a lot! Thanks guys!!!
very reliable and hardworking. The prices are reasonable. One of the distinct quality is the he is very committed and punctual.
He told me a time & was done within that time
Same guys as royal towing that took the vets Nissan skyline watch out all they did was change names and kept on running
On time free of damage and resin prices