Update: I spoke with one of the owners of Wonderwild and I have made a few visits to the facilities over the past couple of months. It appears as though they have resolved most of the issues that I have mentioned below. Based on this, I have moved my rating from a 1 Star to a 4 Star. I will leave the original review so people can know the issues that I experienced and what was fixed. Summary: Do not host a party here for your kids. Quality has decreased over the past year and management is not receptive to hearing about any issues that occur during the party. Background: This is the second party we have thrown for our kids at Wonderwild. The first party went perfectly about a year ago. No issues what so ever. Over the weekend, we had a second party for our kids expecting the same experience, but that was not the case. The most recent party was a Mega Party that allowed our kids and their friends (5 & 7) to have full access to both sides of the facility. During any of the play time, only the party having their play time is allowed in the play area. Issues: 1. Inability to talk to someone during the day - I tried multiple times to return calls and make calls to Wonderwild about the party as we got closer. All but one time, I was forced to leave a message because no one would answer the phone. 2. Not allowing full use of play facilities - We hosted a Mega Party which allowed us to use both sides without any other parties being in the play are at the same time for 45 minutes. The staff did not know that it was a Mega Party and waited 15 minutes before opening up one of the sides to our party. The younger kids lost 1/3 of their play time. 3. Other parties allowed to play before and after their play time - Other kids were allowed to stay in the play area long after their party was over (all 45 minutes that our party was playing) and long before their party started (kids from the next party started coming in about 15 minutes after ours started playing). The staff just watched kids come out of the other party rooms and did nothing more than announce that the other kids should leave the play area. 4. Play time cut short - Play time was cut short in order to allow the next party (who had already been out there for at least 15 minutes). 5. Contractually obligated party room not available - As a part of the Mega Party, we were to have two rooms available after the party time so that we did not all have to cram into one party room. The second room was not available until long after we out of the play area. All our guests were crammed into one little room and poured into the hallway so they were not stepping on each other. 6. Outside food thrown out - We brought a fruit vegetable tray as snacks for our guests (among other food). We told the administrators to bring out the trays when the kids came in from the play area. These were not brought out at all and were forgotten about until we were driving home. We quickly called Wonderwild and told them that we would come back for the trays, but they told us they had already been thrown out, a whole 10 minutes after our party was over. 7. Management does not care - I called Wonderwild to alert them to the changes in quality of service over the past year and they seemed to not care. I asked about all of the issues that occurred and they made it seem as though they were normal occurrences and there are no plans to make any changes to fix the issues. This is a sign of poor management. If quality is going down and your customers are telling you about it, you should be receptive to the discussion and try to quickly end the call.
Sugar Land, TX 77479
From Business: Our Limousine Feature: Air-Conditioning, Entertainment Equipment, Tinted Windows, Plush Upholstery, Color TV, DVD, Stereo System, Fiber-Optic Lighting, Wet Bars. Unsurpassed Experience in Limousine Transportation with More than 2 years of transportation experience, our safe, dependable, friendly drivers make you feel like …
Houston, TX 77008
From Business: ~the bandwagon party BUS is the perfect host for a great time! from BACHELOR/BACHELORETTE parties to prom or just a night OUT on the town with good friends. We have everything necessary to cater your occasion for UP to 14 people. ~featuring an 8 foot long BAR with drink tubs. Complementary soft drinks and water. Premium so…
Houston, TX 77016
From Business: At Star Moonwalk Rentals, we bring years of professional experience in the world of inflatables and look forward to the opportunity to turn your next party into an unforgettable experience! Proudly serving Houston and the surrounding areas since 1997, we offer competitive pricing on moonwalks, concessions, waterslides and …
929 North LoopHouston, TX 77022
26. Party Cloths
Planning an event can be very stressful and the staff at Party Cloths were so acommodating! They took time to show me many beautiful selections, stepped me through the process and helped me find the perfect table and chair coverings! I even got a lesson on tying a beautiful bow. I checked wit…
I finally found an ethical, fast, and trusted moonwalk firm with competitive prices! We booked several moonwalks for an event just a few days before the event and these people delivered. They were on time, they were professional, and truly went the extra mile as we figured out the best spots for each moonwalk. They found outlets and the moonwalks were set up quickly. At the end of the event, they came back and picked up everything quickly and effectively (even though the field was pitch black at that time). Thank you so much King King Party Rentals!! I will be using you again for my son's birthday party in March!
I would recommend this company for event need. I recently organized/planned a wedding and i am so glad i called Nu trend to handle the set up. The owner was quick with responding to any inquiry, pricing was very reasonable. And on the day of the event, the execution of the bride's vision came to light. Nu trend went above and beyond our expectations. No detail was missed; Centerpieces, wall draping, lighting, outside ceremony setup, chairs, flowers, table setup etc; the owner was extremely responsive to each inquiry. I will definitely call this company if you are planning a major event.
King Kong Party Rentals is great. They provide the product as advertised on the website and then some. Very pleased with the reservation process through pick up. On-time drop off, very clean and well-maintained equipment and timely pickup. We are repeat customers and our children's parties are the talk of the school. We are moving from the dunk tank (an all time favorite) to the 16' water slide which we have been told is a blast. Also rented the sno cone machine with all the supplies (except ice). It was in great shape and the kids loved it.
We used a big bounce house/slide combo for my daughters second birthday. The kids loved it and so did the adults (after the party of course). It was in great condition, they were early for drop off and late for pickup (which we didn't mind) and they cleaned it when they dropped it off, so you know it is sanitized. At first I wasn't crazy about the idea of not being able to speak with someone on the phone, but they were always real prompt with e-mail replies and I felt confident in their service before and now that I will be using them again.
S& A Moonwalks are GREAT! When I called to get info, the person I spoke with was very polite. He walked me through the steps to book online. I was very pleased with the selection of their products. They had everything I needed at a reasonable price. The day of my party they delivered and set up everything as I needed and came after the party to pick up. I had absolutely no complaints! Everything was smooth and easy. I will definitely recommend them to all my family & friends!
I am so impressed with this company! First of all their prices are much lower for a full day than other companies with the same moonwalks charge for 4 hours. Second, their customer service is amazing! They called me and emailed me to confirm dates and times, and were extremely curteous and professional. The moonwalk arrived the time that they confirmed. It was clean and well kept. We were very impressed. I would recommend this moonwalk service to anyone!
Wonderful, reliable , friendly service. They arrived at a designated time and quickly set up the bounce house. When the guys who set it up were not completely satisfied with the quality of the bounce house they had brought, they immediately located a replacement and had it there in plenty of time for our party. Very nice guys. We will use their service again in the future.
I have used King Kong Party Rentals for my son's birthday parties for three years now. I love the package deals the offer as well as the discounts. Even without a discount King Kong Party Rentals is affordable and gives you your money's worth. I recommend them to everyone and have not seen a company that beats their prices yet!!
I have worked with many companies like this one and I have never had such a great experience, the owner Joe is real down to earth guy who's not just trying to make money. He had the best advise for our school event & very helpful employees doing above and beyond their requirements. I will never go with another company again.