how can a huge national company put out an advertisement for a sale, and 2 days into it STILL Be overcharging for the items which are supposed to be on sale????I have to review every receipt before I leave the store, I usually find I have been overcharged. The error is never in my favor. When I have gone to the 'office' to get the correction, instead of profuse apology, I have been treated like a whiner.There is obviously no attempt to fix the problem for the next victim who buys the items which are supposed to be on sale. Prices and sales items are also poorly marked on the shelves, which is frustrating and unprofessional. I often shop Meijer as well, which has these problems too, but about half as bad as Kroger. I strongly believe that corporate philosophy should be that if a customer is overcharged on an item, that item should be free. It should not be up to the customer to find the error, and take the time to go to the office, just to get it right.
It's a good thing they advertise good deals, but when you go to get them make sure you study your receipt. I have to work over my receipt almost every time I go there. I've never had a mistake in my favor. Why wouldn't such mistakes be half the time in the customer's favor? It's because their quality control over pricing is damn sure accurate to raise a price, but not so much to lower a price. They are never in a hurry to fix the problem, they run a huge ad advertising a sale, but don't care if their check-outs do not recognize it, you have to work for a refund, and they don't apologize. Why do stores treat people like this?I still give them a 'fair' rating because they do have very good sales. But I don't trust them.
As with other Krogers you have to ask for the advertised price of an item to get the discounted price. They do not set their computers to give the customer the advertised price in the normal course of paying.