No resident should feel like office staff are not taking their concerns/problems in their apartment seriously. The property manager is unfriendly and very cold towards the concerns that I brought to her attention. If anything, she seems more annoyed and bothered to have to deal with the issue. I've only been here for about 60 days and I've experienced excessive bugs, mice in my bathroom, loud noises from a broken generator outside of my bedroom, and terrible parking. These are the types of things that you want to know prior to signing a lease anywhere, especially if you are paying $1,000 for an out of date one bedroom apartment. If I would have known that these were the types of issues that I would have to deal with moving over here, I would have stayed in the Germantown area where I did not have to experience none of the above and saved my money. I regret signing my lease with Estates at River Pointe and I hope anyone considering this place do their research prior to making a decision to live here. This is one complex on Mud Island that makes the experience of living on a "beautiful island" not worth it.
They are running a racketeering scam with local towing companies to charge you $300 if you are caught taking your groceries in. and the car is lift unattended for 30 minutes. I had my lights on, windows down and the car running and they stole my car. They both pull in thousands of dollars a month.
***UNSAFE*** Do not move to these apartments!!! I have been a resident for 2 years, and there have been several armed robberies, dozens of vehicles burglarized, and gunshots fired on apartment grounds frequently. My vehicle has been broke into 3 times, lease is up next month, and will be moving out and warning others of this place. They spend money making the grounds look nice, but the apartments are full of criminals. The only security (besides the gate that is always broken, likely by the criminals who need access), is a rent a cop who makes a few rounds every night with a flashing light on his golf cart, alerting criminals of his presence.
TROJAN HORSE OF THE ISLAND!!! Hope you like roaches, rats, and rudeness. There have been numerous breakins that the management claims to know nothing about. I've had my apartment broken into and they refused to work with the police to help out. The place looks nice.... but looks can be deceiving, can't they? I'd also like to add that it is interesting to me that the same problems this place had years ago on old reviews I've seen STILL EXIST. People were complaining about rats, roaches, and rudeness in '09 and those complaints still ring true today.