The good: Duffy's was very affordable. They are really nice people. Was given a quote on the phone and the price was the same when i picked it up except for they didn't include tax. So it was about 100.00 lacking. Still was cheaper than taking it to the dealer. Also they didn't charge me for an alignment b/c they forgot to add it in to the initial quote which was nice. The bad: Very poor communication. Dropped off Tuesday. I was told my car would be done Wednesday and it was done Friday. I called twice and both times was told i would be called back with an ETA. I didn't hear from them for a couple of days until I called. When I picked up my car my spare tire winch was broken and thrown in the back of the car and i was told i could buy the replacement part when it came in. No thanks. It wasn't broken when i dropped it off. Also was told i would be called early in the week when the replacement part came in. Here it is two weeks later and no call on the part. I already fixed it myself, so don't worry about it. They seem like nice people. Brad seems like he knows what he's doing but Duffy's should really keep in touch with their customers better. I was without a car for three days guessing when it would be done. Would have been nice if they called me to tell me it was going to be delayed and that the winch was broken. Jay Salillas
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I'm not one to normally write a review, but they just gave me such great and inexpensive service I had to share. I had my headlights replaced at a competitors and they kept going out. Brought it here and they figured out the problem immediately (the other guys had caused some injury doing it incorrectly) and replaced them. For 1/3 the cost of the competition!!! They were very friendly, professional, didn't try to sell me the most expensive product, and as an added bonus their client lounge is very nice- wifi, keurig coffee, and a nice TV. They're not in my neighborhood, but I'm bringing my car here from now on.
I have a 2000 p32 workhorse safari motorhome. My brakes locked up in Florida and finding the right parts became a nightmare as the part numbers were "obsolete" according to NAPA and Chevrolet. Vin # searches were not working. I finally chanced upon this dealer by typing in workhorse on the computer and calling. Buddy Gamel not only had the parts I needed but talked me out of parts not needed that the roadside service wanted to me to order (a savings of $1450 ABS part). I want to commend The folks at this business for their expertise, professionalism, and patience. I highly recommend this company.
I origianlly met Johnny at the gym and got to talking about cars and was extremely impressed with how much he knew. He was really helpful in directing me in which direction to go. I liked his enthusiasm. He seemed to be well connected with his time in the business and has a lot of resources to get me what I needed if he didnt have it already. I like having people Im confortable with in certain businesses that ill need from time to time and B&D Auto is one of them if I ever need parts, direction for parts or additions to my and my wifes vehicles.
This part store has good parts at a good price but not only that they have good people that are easy to talk to and they are always shows professionalism every time I call or go in to pick up my parts, this is very important to me because I am the owner/operator of Mechanic On Wheels of Birmingham and getting the part right the first time is critical. Good job Advance auto parts in Hoover- thanks!!!
I found Duffy's on yp.com, and they worked my RRC into their schedule immediately due to an urgent need. Since then, I have had occassion to use their services a few times, and I'm always pleased with bith the result and the cost. Conversely, I have found the service advisors at the dealer here; Tom Williams, to be rude, lazy, and waaaaay-overpriced.
This us the second time I have gone here and was just treated wonderfully. They were honest and even brought me back to see why I needed brakes and rotors then the manager went and tracked down two different coupons to use so I would stay under budget. I don't know what his name was but he was just awesome. Thanks pep boys!
I was referred to Duffy's by a friend. I found the staff to be very knowledgeable and professional. They diagnosed my car very quickly, and as a woman I felt like they explained the situation very well. I will definitely recommend them to all my friends!
Duffy's Garage was awesome!! I went in with no AC they found what was wrong and fixed it quickly! Outstanding customer service and a very clean, fun place to sit while waiting for your car! I will never hesitate to take my Audi back there! Thumbs up!!!
Great service and easy people to deal with , Got me the part to repair my car and referred me to a show to install Tony and the guys were great to deal with.