Max & Delbert ... The DREAM TEAM! I really love these two guys. They both go above and beyond to take care of you and your car! Thanks!
I was treated disrespectfully by Ferman collision center in Brandon. I brought my vehicle for repair and the work was faulty, rather than fixing it a person named Brandon was unprofessional and disrespectful. Any company can be good when things are going well a great company is great when there are problems and I would be very carful dealing with Ferman.
The service department has gotten very disappointing over the last few years. Just had an expensive repair due to a dirty engine filter. Was pointed out needing to be replaced AFTER my oil change a couple of months ago. Tried to bring it in two Saturdays ago after setting an appointment over the phone to also have the breaks replaced. Left after being told it would be over 3 hours. On Saturday this past weekend I had set an online appointment for 8 am the day before. When I got there there was no record in the system of my appointment. I even had my confirmation printout.
Amazing service and great atmosphere! Norman is always great to work with!!! Definitely will have all my servicing done at TOTB!!!
Leasing my new QX50 was a snap at INFINITI of Tampa. They were open to my straightforward, no-nonsense approach when I discussed term, monthly payment, and down payment. I appreciate(d) Sebastian Manzano in sales who was friendly & approachable without being pushy. Nick Sankey in Finance was also a great guy who provided additional options absent of making me feel pressured. Great experience, definitely recommend them!
I called to get some recall work done on my Corolla. Mark had me in for repairs in an hour. The work was completed in time frame estimated. While waiting, met more friendly associates who stopped and said hello (my Rays shirt was a hit). The cafe had great food. Loved the wait area. Very comfortable and family type atmosphere. Actually wouldn't mind working here
Joe Q did an amazing job taking care of our needs when we brought our car in for service on a busy Saturday. He made us feel like we were his only customers for the day. He was extremely helpful & willing to go the extra mile, as was the entire Toyota of Tampa Bay team. Thanks, everyone!!!
Ardail is new but courteous and caring. Max in service is very helpful! Great experience. I would recommend them.
This is my second lease car at this dealer. From my experience, they always provide excellent customer service.If I had to find something for improvement, they could keep me better informed as to the progress (how much longer?) of the service. The waiting area is comfortable and in general the service visit is usually very pleasant.
we are very happy that we obtained a very pleasant experience in family and unforgettable when choosing the cars that we liked and receive such good attention from the moment of arrival until the end of the negotiation and delivery of the units 100% satisfied thank you. Estamos muy contentos por que obtuvimos una experiencia muy agradable en familia e inolvidable al escoger los carros que nos gustaron y recibir tan buena atencion desde el momento de llegada hasta el final de la negociasion y entrega de las unidades 100% satisfechos GRACIAS.