Good old-fashioned, honest, reliable service from FOR C&L in Jacksonville, FL has revived my faith in businesses and humanity!On a 3-day trip with my child and dog, I had encountered a major roadside ripoff an hour outside of Tallahasee in which a mechanic took 5 hours to change a belt that had broken, charged $391 for the work, and then tried to convince me that my car needed a new engine. For a used engine, he quoted “$2,000” ….pause, pause, pause….”plus labor.” Instead, my husband drove 100 miles to pick up my child and me, and we had the car towed by C&L Automotive & Truck Accessories (4990 Philips Hwy, Jacksonville, FL), which a coworker had said was reliable. C&L sent a tow truck 110 miles from Jacksonville to pick up the car, discovered, and quickly fixed the problem. Yes, some damage had been done in the short drive after I noticed the problem, but repairs cost less than half of what the roadside person suggested. C&L kept me informed all during the repairs, and also asked me to bring the car back for a final road check before leaving for the drive home.During our first conversation, the owner had said the charge on the road didn’t sound right. When I picked up the car, he mentioned it again, grabbed a book of what rates mechanics should charge, looked up the belt, and said the charge should have been “$149, or maximum $199, for an emergency roadside repair.” Positive sign that he cares enough for other companies not to scam a customer. The expertise and professionalism from everyone at C&L is much-appreciated! If they give that kind of care to a complete stranger who may never be in that area again, I can only imagine that they would show just as much – or more – professionalism to someone who lives nearby and would be a potential customer. Kudos to a great place!I would give 10 stars if they were available.
This place is unlike any dealership I have ever been to. Very down to Earth and knowledgeable about all the cars. There is absolutely no pressure when you are looking at the cars. Such a nice experience from others I've had with numerous dealerships. Not only does the owner, Michal, not pressure you, he services all of his cars to a very high standard. My car (BMW 745) had new brakes front and back, new tires, new floor mats, new oil, and then the alternator was acting funny the day after I bought the car so he replaced it with a brand new alternator because he said "that's the right thing to do." That is unheard of when it comes to buying used cars from any dealership pretty much. Anyway, I ended going in to get my wife a car and we both left with one because I trusted this guy to know he was giving me honest advice and wasn't trying to pressure a sale. We've pretty much decided to only buy our cars from United Imports from here on out. No point in going anywhere else. Thanks again Michal!- Joe Carlucci
I cannot explain how happy I was with my entire experience at Autoline. Cejae White was phenomenal. I am a car salesman myself and I know what to expect and how to be treated when shopping for a vehicle. The process was extremely simple and I left with the truck I wanted. I had searched for a particular truck for at least six months before landing on it at the lowest price anywhere at Autoline. The entire team was involved in my car buying experience and I felt welcomed and at home while in the dealership. There was no pressure at all and the follow up experience was exceptional. Not only did I get a truck but I also got some new friends. This is the type of place that generates repeat buyers by being welcoming and fair. Take it from someone who sells cars, the type of experience and product you get at Autoline is rare. It really is a different type of car buying experience. I would refer them to any friends or family of mine.
I heard a few bad and a few good things about CarMax but I can tell you after car shopping at other dealerships I had the best experience. I came in, sat with a great guy, we talked everything thru, he entered my info & was able to tell me right away what I was approved for. There isn't a back & forth, no haggling, he never left to "get a managers approval". There were no secrets, everything was right there on the table. Right on the showroom floor I saw my car, a bright red 2013 Chev Impala. Perfectly clean, low miles & minor things wrong. I was so comfortable with everything I didn't realize until I was leaving that I didn't even test drive it!! That's just how they made me feel when I was dealing with them, I felt like I could trust them. After the HORRIBLE experience I had at other dealerships I will always come back here in the future. Please keep up the great work & thank you so much!! I'm loving my new baby!
I have purchased many vehicles in my lifetime ranging in price from 300. dollars cash with barely any brakes. to brand new full on luxury sedans. and though I can say that I still distrust used car salesmen in general. The staff and management of March Motors on Atlantic Ave. Jacksonville Florida have earned my loyalty in any future vehicle purchases I may make. Furthermore I would like to THANK the Ladies in the payment department. as we have had more than a few laughs over the last six months with me locking the one and only key to my car in my car three times in as many months. I believe the manager of March Motors treated me fairly and I wouldn't hesitate to recommend MARCH MOTORS to anyone with questionable credit that is looking to purchase a "New to You " vehicle. To the staff at MARCH MOTOR Your KINDNESS HAS NOT GONE UNAPPRECIATED. And I PROMISE TO PAY IT FORWARD!:-D
The review regarding multiple contracts was from a customer who did not understand the way finance charges are calculated. we set the customer up to pay two installments towards the downpayment. When he had paid the second installment we reissued a new contract showing all of his money being applied as a downpayment instead of installments. this lowered his total finance charges by a couple of hundred dollars, but increased the imputed APR by a couple of tenths of a percent. When the customer complained we tried to explain it to him, but he could not understand. We offered to allow him to pay from the original contract, but he refused to because it cost more. We tried to help him to understand and even spoke to his father, who understood we had helped him, but could not get him to let go of the issue. As the saying goes, "No good deed goes unpunished."
I went in with my mother today to assist her with purchasing a new minivan. Bringing along 2 children with us never seemed so easy. Very friendly and welcoming to us all. SUPERB customer service!!! Jennifer our sales woman and Steve the owner are absolutely amazing. :-) We felt right at home and the ease of making a vehicle purchase couldn't have gone any smoother. I'm so glad I found you all online, a true blessing. Mom is loving her new minivan and she's safe on the road again, thank you dearly Jennifer and Steve. I highly recommended considering purchasing from Tillmans. We will be back for any future car purchases. Thank you again!!!
We were referred to E J's Quailty by a car salesman at a previous car lot that could not finance a car for me. Mr. Paul is a great salesman. He is very polite and professional. Mr. E J's and his staff are awesome, him and his staff did everything they could do to get my husband and I in a carand they succeed. I highly recommend E J's Quality if you looking for someone who to really understand your situation that you need a car and not just trying sell you a car. The staff is more than willing to help you. Go check them out you will not regret it. Thanks Mr. E J and staff especially Mr. Paul for being so generous.
I just bought my 1st new car with Jeremy 2 wks ago. They had the car ready and waiting for me to test drive. Jeremy and Matt did everything they could do to get me with a better finance company and a lower apr and payments. I had a couple of small things wrong with my car and all i had to do was call matt and he had Lynn call me back immediately. Lynn has done everything possible to make sure i have a great running car. The people at Autoline are amazing and i highly recommend everybody looking for a New "used" car to look no further then the crew here at Autoline. They definitely have my business for life!
As with any full-time employee, I didn't have time to sit in a dealership all day and certainly didn't want to spend my weekend at one. After spending at least an hour searching car prices online I found Autoline and reached out to them via email. I was quickly called back and was able to work out most of the details over the phone and through email. When I got off work I went to do a quick test drive, purchase the car, and still made it home in time to make dinner. CJ was awesome and very helpful. He even made sure to put gas in the tank! Awesome crew and very laid back atmosphere. Highly recommended.