have worked for this company for 3yrs and and under paid! if you understaffed they want you to slave away but don't want to pay you overtime. and when the building is going down for not being cleaned properly because under staffed the corporate wants to get rid of you and bring someone else in when it will be the same results... sorry this company does NOT care about the employees and are very Money hungry.. Being laid off this Healthcare Service group was the best thing this company did for me!! o and the lady the have in the corporate office as the receptionist needs to be FIRED very rude and so unprofessional but i guess she fits in with this sorry company
I dealt with a very nice customer service rep named Aida. My mother needed a hospital bed, oxygen and a mechanical ventilator. Brotherston was the best! They took care of everything. The delivery man was top notch. They have pulmonary specialists there that come to the house and make sure you have everything you need. We were with them for 2 years. Nothing but the best. Thanks.
Not a good experience at all. Worst three years of my life. The bosses where even worse. Better not get on anyone's bad side. They get it in for you.
I've used this company in the past but apparently under new ownership or management because they are absolutely THE WORST for customer service. Deliveryman is wonderful - maybe he should give training in customer service. I recently required a CPAP machine and was told in order to have it delivered I would have to pay off my $130 balance for an oxygen concentrator which I had only received a bill for the week before. Hello, talk about prompt payment - you've got to be kidding me. I advised staff that there might be a glitch with the insurance approval and requested how much it would cost to purchase a unit outright. I was told it would be approx. $800 if I paid cash but if I used my credit card it was an add'l $100 - really - $100. I know banks charge but this is outrageous. I asked if it could be delivered Friday night, as I work and would have the money than. I was informed that no they don't deliver at night. How about Saturday - no they don't deliver on the weekend. I explained I had to work and couldn't take off - the rep checked with her supervisor and was told that if I wanted to have an evening delivery it would be an additional $100+ but if I accepted a daytime delivery it was no charge. Really ?!?!?!?! I explained that I could be at home for my lunchtime of approx. 1/2-1 hr if they gave me a specific window - I was told they don't know when they would deliver but would give me an approx. 2 hr window Friday morning. The final straw was when I asked the name of the supervisor so I could write a letter and was told "Jim" no last name - sorry can't give that out - even after checking with the supposed supervisor I was told "no can't give last name - sorry". Well you should be sorry, sorry that you run such an unethical business that you would charge hundreds of dollars because you are inconvenienced by the customers who keep you in business - well shame on you and your business practices and maybe "Jim" ought to learn to be a real supervisor and man up and actually put the customer needs above his own anonymity. A VERY dissatisfied customer.
This company is very difficult to work with. They lose scripts, reject them even though they are authorized, then explain it with information that directly contradicts the physician. Is it incompetence or direct attempt to frustrate the customer? Either way, I wish my insurer had given me other options.