Tonight I signed contracts on a used car from Direct Auto Mall and expected to take delivery on the vehicle. After signing, I sat in a waiting room for 30 minutes only to hear from the salesman that the service work had not been done on my car and it might take 5-7 business days to get it done. Sharing the waiting room with me was a mother and daughter, the daughter had been waiting 9 days for the car she had bought. The manager, Jim, came out and explained that the detail cleaning still hadn't been done on her car, but they would &quot;let her have it anyway&quot; and she'd have to come back for a service appointment to get the detail work (which they promised in her contract). What gives this dealer the right to take deposits ($2000 in my case) and sign contracts and then not deliver the vehicle until they feel like it?
Very fast and easy process. From when I walked in the door to when I left, I spent about 4 hours and drove away pleased that I got the best price for the best available car in New England. Will visit again, will buy again.
Great people, I have bought 5 cars there thought the years, I deal directly with the owner and he has always been fair and square with me.