Exclusive Auto

5 stars

Kyle S. 07/25/2011

A business that actually does it right!

Provided by Judy's Book

My wife's friend went to a car awareness class that this place offered to teach. She told her it was very cool and the people were great. So after hearing all about it, (2 women=hours), I knew our car needed some stuff and we went over here instead of the Lexus dealer in Riverside. The Lexus dealer has always been good to us so I was a little worried to try somewhere new,... read more but I am so glad I did. I am not sure of everything my wife's friend raved about, but I want to double it and then some.This place does it right, and that means everything!

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5 stars

Nicole G. 07/24/2011

Thank you, Thank you, Thank you!

Provided by Judy's Book

You just have to know that this is an incredible place to take your cars. I am so glad my friend told me about them. Very helpful people to work with and the cost was way better than I could have imagined. The Mercedes dealer wanted $1540 to fix my car and this place found that it was something completely differant and it only cost $260 to take care of. Very honest, AGAIN-THANK YOU!

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5 stars

Dave A. 07/06/2010

Wonderful Experiance

Provided by Judy's Book

Good: Everything! The work was great and the people were extremely nice. The place was spot free and I loved the shuttle van to get back and forth from my home.. Bad: Couldn't think of anything really.. Improvements: Wish they had one closer to my house (LOL). I'm just whining-they are only 20 mins. away and they did give me rides anyway.. Other: Just want to say, YAHOO BABY!.

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5 stars

LuckyLindsey777 04/30/2010

5 Stars For Sure

I was just in with my friend a few days ago. Like she said they were so honest and yes the minivan that was being given away by them to the family was just so very cool. (I ask you-who does anything like that? ONLY VERY COOL PEOPLE) There is a woman service writer that was extremely nice to talk to. It made me feel very comfortable. My car was ready to go... read more several hours earlier than they thought and it was completely washed! It works perfect and they even called me a couple of days later just to make sure everything was good. The reason I wanted to post a review was all of this stuff, but when I recieved a hand written thank you note a week later-I just had to speak out. THANK YOU GUYS and GIRL!

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5 stars

GoodGirl11 04/30/2010

A GREAT PLACE

This place was awesome. I found them because of an article that was in the newspaper about them giving away a car to a family that was hurting really bad. That just doesn't happen very much now days. I thought they were incredible to work with, VERY HONEST!!! The world needs more people like them.

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5 stars

JennyBBB 01/28/2010

Try it, you'll like it...

I wanted to type a note to express how wonderful these people were to me. Being a single woman, I always think about the stories of getting stung. I had moved to Redlands from The South Bay area about 8 months ago. I even went back to my car place twice since I had moved, just because I felt haunted. Well here's the story; my car started making a scary/weird noise (I know... read more very technical-right). Of course it was pouring like a waterfall outside and I had to be in Palm Springs in 4 hours (now you're thinking, get the violins out), but it was a very important deal and my car was packed full of stuff I needed. I called Exclusive and unloaded my sorrows to Jim. He listened very carefully and without hesitating told me to come right in. I got there and they seemed super busy, so I was a little worried about my time. However a nice guy, Jason greeted me when I walked in and already knew what was going on with my time. They figured it out and told me what I needed super quick, (a bearing for my front wheel-just in case you were wondering). Here's what's really cool, the place where the part was coming from was not going to bring it till the next morning, so Jason got someone there to go to Riverside to pick it up for me. Long story short, I made it to Palm Springs in time!!! I love this place!!!

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5 stars

JennyBBB 11/23/2009

Jenny

My friend told me about them and I checked them out on the Better Business Bureau. They had the top rating, so I went in. Very friendly (and super clean)-I thought that was extremely differant for a car repair place. It was great, everything was too cool. I really liked the Christmas music and donut while I hung out and waited for my friend to get me.

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5 stars

Dan0000 11/20/2009

Dan

I had to rate it, because it's hard to find a good mechanic. I heard from numerous people that this was a good place. It is!!! You will never find a cleaner shop anywhere. Very well run.

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5 stars

Edward777 10/19/2009

Edward

Just wanted to write and say thank you very, very much!!! Listen up world, there are tons of auto repair places out there and it's scary to try a new one, but I will just tell you this place is great. The shop is like a doctor's office-even the mechanics wear white. It was the most professional place I've seen other than a new car dealer, but I think I know how everybody feels about those guys. You have won me over Exclusive-Bravo.

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5 stars

diaswaj 10/01/2009

This place was great

Having resently moved into the area, I was looking for a place to have my car serviced. I drove past... read more enjoyable experience having a car serviced. They were honest, timely,professional, they gave me a ride home after I had coffee and donuts,They have a glass wall in the waiting room so I could watch the technition if I chose. I do agree they are not the cheepest shop in town,but my experience has been a cheep price always buys cheep work. Their follow-up was 2 days later. Very helpful and appreciated. Most repair shops don't do a follow - up. My first visit and all visits have been great. I will never go anywhere else.

,

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2 stars

takemotofour 01/09/2009

Be Careful

This place is okay BUT they do surprises. When I went in I told them what the problem was since I had taken it into another shop earlier and had it diagnosed.... read more said it would be $95.00 for the diagnosis. I ended up having to rent a car and leave it for them to do the job since I'd have to pay them $95 plus having the work done elsewhere, and I'd already wasted a day of my time waiting for them. Their work was $30.00 more than the other shop I took it to, and the job they did was marginal. It only works most of the time. They did a follow up call a few days after the repair, and I told them there was a problem, but they haven't asked me to bring it in to fix it or check it and I am just dealing with it because I don't want to go back there. Their shop is clean, and they appear to have things organized, but they do spring surprises on you, and are a little on the pricey side. When I dropped the car off, they make you sign a paper that has a $95.00 charge on it but disqualify it verbally saying if the repair is cheaper it will be less than that, so disregard the number. Don't disregard the number. It will come back to haunt you!

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