Whatawash Car Wash

Where do I even begin?

I showed up to Whatawash car wash at 5 pm and didn't end up leaving till 5:45 pm. First of all it should never take 45 minutes to get your car washed.

Here is why it took 45 minutes.

I pulled into the self wash wanting to pay with my credit card. The first bay I pulled into the credit card machine was not working, pulled into a second one again not working. Finally I pulled into the third bay and it worked. The self wash cost is 1.50 so I began washing. I was on the high pressure setting. The pressure was so "high" that at some points I had to use both of my hands to hold it. Now just a visual, I am 6ft 180lbs a basketball player and a volleyball player. Anyway as I'm rinsing my car I see something fly off of my car. I go over and look to see what it was and it is paint from my car! That's right it was peeling the paint off of my car. So when i was finished with my wash the machine said $7.00. I was a little confused because when I started it said it was $1.50. I got in my car and pulled up my bank account only to see they charged me $11.00!

I called before I even left the wash, no answer so I left a message. I went home to show my parents and thy were so shocked! Also when I got home my right hand was swollen, in fact so swollen that I could not bend my fingers. We took pictures of my hand and car and waited for a returned phone call. The owner called about 30mins later and we then explained to him what took place. He agreed to meet us there within the hour. I decided to go back down to the car wash before anyone else went into that bay to find my paint chips and get pictures of them. When I went back I found about 4 paint chips that were still on the ground also other color paint chips as well. A maintenance guy comes up to me and asks if I was looking for something and I said well actually the wash chipped paint off of my car, and his response was "Well, it is high pressure" WHAT????? Seriously!?!?

When the owner met us there he looked at my car and immediately said "HA you cant honestly think that this is my fault"

Now I'm going to be honest and say that my car has been in Cali and there was a sun spot and the original owner(which is who we bought it off of) had it painted. It was a pretty bad job but it was the right color and it was painted! So anyway the owner then proceeds to make up "excuses" saying it was the guy who painted it was at fault. This conversation went on for about 30mins trying to come to a conclusion of what is going to happen about my car. The owner was a jerk and took no blame for any of this. He told us to call some auto body shops to see whose fault it would be. And then give him a call on Mon. Well that is exactly what we did. We called a couple places and explained the whole story and they said absolutely he is at fault. We called the owner back and the then says this, I'm going to summarize the conversation.

I'm not responsible for this at all, and you know what I think really happened. I think you got in an accident and don't want to tell your parents. Or I think you came there and put the paint chips there just to get money. Here is the best one yet, I think you got mad at your boyfriend and punched your car and made it chip, that's also why your hand was swollen.

Who punches their car so hard the paint just falls off of it? Like seriously???

This man has made several accusations about me and has tried to come up with every possibility under the sun to try and cover up the fact that his car wash did this to my car.