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308 W Federal St, Youngstown, OH 44503
Near Downtown Youngstown
We called and asked for an estimate to take my daughters to their dance class since our car's heater is not working and I have a heart condition. My daughter gave the dispatcher the exact address of the dance studio and our exact address and we were quoted $8. We scheduled a ride and the driver picked my daughters up. Only AFTER he had them in the cab, meter running, and was part way there did he inform them that it was $20! And we were stuck paying it because they already had our kids IN THEIR CAB. This is called "Bait and Switch" in other business categories. And it is, literally, fraud.
When I called the dispatcher to try and get this dealt with, he told me that he thought the destination was in a different plaza and that my daughter should have told him the plaza. That she should have been more specific! I asked how much more specific one could be than an exact address?! In the age of computers, a simple Mapquest can provide exact mileage and I know they can do this since my husband has had to take this cab company to his work from time to time and has given them AN ADDRESS. And they gave him an exact estimate, to the penny.
Funny, because when I contacted the competitor's company, they gave us an estimate of.... $8 to bring them back. The same mileage, same trip in reverse.
I WILL be pressing charges via whatever means are available. It's after business hours right now, but come morning I will see that this does not happen to others. It should be considered kidnapping- they had my kids and required a "ransom" to get them back.
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