The veterinarian was very sweet and very helpful and good with my kitten. However, this has got to be the rudest office staff I have ever encountered, both in person and on the phone. Other clinics I've been to have a very caring and friendly front office staff who love the animals almost as much as the veterinarian. I don't think this staff even likes animals. The receptionist is the first point of contact in an office, gives the first impression of the business and sets environment. They are supposed to be friendly. Not this receptionist. You really need someone friendlier to greet your customers. I'm giving a rating of 3 stars because I really liked the veterinarian, but the office staff could greatly improve.