Frank's theater in York PA nev...
Frank's theater in York PA never delivers a good experience. Today we were ask to pick a specific seat, without any guidance other than front, middle, rear. We were told this had to be done because they expected this showing to be sold out. It ended up that only 10 people were at the showing.
Next, my husband bought popcorn, giving a gift card that only had a few dollars left and paying the rest in cash. The young man overcharged my husband, not giving credit for the gift card, Luckily, I caught it. It took the employee over five minutes to get the drawer open and refund my husband the money owed him.
Finally, our theater had no sound when the movies were playing. My husband went out to the lobby, twice, to tell them. It took over 20 minutes to get the sound turned on.
While we don't frequent this theater very often, we do find that there is always something wrong. This is not the first time an employee tried to short change us, nor the first time equipment malfunctioned. Last year it was a broken air-conditioner, in what is a relatively new theater.
There is something not quite right about this particular theater. Maybe because it is always a bunch of young kids that seem to be running this theater.