There is a reason Bello Opticians has poor reviews on Google, City Search, and Yelp plus many others review sites. They do not have a customer concept.
Absolute worst experience I have ever had. Went for eye exam - nice guy, seems caring, but was an hour late getting in that day.... hmmmm. said he had not slept well.
Went to shop for glasses, have a great eye plan from work. I am called "hon" from the owners son, who looks and acts stoned - they are all talking back and forth about the Madonna concert and how much it cost them to go.... excuse me, I'm right here.... stop talking to each other and show me glasses.
The kid working with me is critical of every choice I make.... finally, he advised me to come back when they have new choices from a show they went to. When I return I am assisted by the owner - again- the shop is like a circus... no real connection with me. He starts going through the store and gathering random glasses. Critical of my choice... I'm too old for some glasses apparently.
He goes over my package for the Lafont Glasses I chose - lenses, frames - tries to upsale me to way more than I need for no real reason. Add-ons, I select transitional lenses.
Time to pick up glasses - I say to young kid, is the optomitrist available... "No he's with a patient", Why?" I reply "I just wanted to thank him for the thorough exam and follow up with the headache question he had." He then tells me to go on in his office - the guy has no patient, he is just sitting there... lied to, really?
When I realize my lenses are NOT transitional - I call, the owner says "Oh that's okay, we never charged you for them, If you want that, just come in and pay and we'll add them." The total price for my glasses was over 1000.00 - I paid 400.00 out of pocket expecting all the features we spoke about. Now it will cost MORE to have the glasses he told me I would get? He keeps citing that it is human error... I bet if I had dropped and stepped on a pair of frames in that store I would not be able to excuse myself with "human error" as my excuse - I would have been charged for them. He is so condescending and belittling on the phone I am now fuming mad. If he told me for this amount you will get these frames, these lenses, and tansitional lenses, that is what I should be wearing. If he made an error in getting it all down, it's would be up to the shop to absorb that cost.
This ended up feeling like a SCAM place. The owner asked me if I could see with my new glasses, and If I liked the frames, I said yes. So I guess that he is happy with a customer that is only 50 percent happy, I was not happy with the missing transitional lenses or service. I have already gotten loads of compliments on the glasses, but each time I tell my BELLO NIGHTMARE STORY where I work only 2 miles from their front door, and am face to face with over 100 people daily... and I will the entire time I wear them and beyond. HON.