Saved to Favorites

(888) 379-2097Visit WebsiteMap & Directions8931 Highway 92Woodstock, GA 30189Write a Review

More Info

General Info
Here at Hennessy Honda of Woodstock, our team of qualified Sales Professionals devote themselves to providing a top-tier purchase ownership experience to all of our valued clients, all the time. Our inventory ranges from sleek and reliable sedans like the Honda Accord and Honda Civic to the roomy Honda CR-V and durable Honda Ridgeline. Whether you're in search of a new or pre-owned vehicle, our team is prepared to get you behind the wheel of your dream Honda vehicle!
Email
Brands
Honda, Toyo
Payment method
discover, amex, mastercard, visa, all major credit cards
Neighborhood
Kingsridge
Categories
Other Information

Parking: Lot, Free

Wheelchair Accessible: Yes

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
SC
Scott C.

03/12/2017

Overall

I was actually scheduled to pickup my new Civic Touring this past Friday. My wife and I had made a few trips to your dealership, filled out the credit application, negotiated the deal and had a handshake agreement with my salesman Steve Sorensen. He pulled the manuals, filled out a little sign to go in the window to say the vehicle was sold, and removed all keys to relocate the car on the lot so there was not a chance of something happening to it. All that was left to do was meet the finance guy on Friday, bring my $2000.00 down payment and my trade in. I called Thursday to see if I could pickup my new car a day early since it was my birthday, but instead was asked to send pictures of my motorcycle (once again) that was being traded in. A short time later my salesman Steve called me and told me that they had changed their mind and could no longer do the deal. Let’s just say I was a little surprised since I had been forthcoming about everything from the beginning. Just so you know, my motorcycle was in the shop for a wreck repair, but photos were provided of the motorcycle numerous times. I’m not sure what the difference is from a car being wrecked and repaired and a motorcycle wrecked and repaired, but none the less. Let’s just say I am truly disappointed in not being able to pickup my new car. I try to support my local dealership and this is the way it is handled. I guess a man’s handshake doesn’t mean much anymore. Needless to say, I will never set foot in another Hennessy dealership, and I will be sure and tell anyone that is looking for a new car not to visit any of their dealerships. Sorry that it came to this, but I feel like I was done very wrong by the dealership. Well, I guess it’s time to start car shopping again.

Very disappointed,

JW
Jj W.

10/07/2015

This icon signifies the review was contributed by a participant in the YP for Schools program
Overall

I have an eight year old Honda, and I will not take it anywhere else. They don't try to upsell me, and they understand my budget. My servicewriters are always nice and give me a timeframe that is real. There is shopping nearby if you want to leave your car and come back for it.

jpshovel

07/03/2013

Overall

I bought a brand new car, a nice 2011 Honda Fit Sport, so my wife and baby could drive places and I would never have to worry about them. I pay the dealership, Hennessy Honda of Woodstock, to service my brand new car so I never has to worry about the warranty.



This dealer recommended a transmission fluid flush at 28,000 miles, on a manual transmission. I, being the type to make sure my wife and child are taken care of, pay for this service. It turns out this service was not only not recommended by Honda North America, but was a complete shill by the dealership, Hennessy Honda of Woodstock, to defraud me.



Some short mileage later, my brand new car is covered in transmission fluid. A tow truck is dispatched to retrieve the poor Fit where the dealership admits they didn't tighten the drain plug, and it fell out. My new car's transmission is now dead.



So what does Hennessy Honda of Woodstock do? They force me to accept a used transmission, voiding my 60K mile new car warranty, and Honda North America agrees with it! So now if the transmission were to break at say, 45K miles, I would have to pay for it instead of Honda because this dealership ruined my transmission with an unneeded service, and then screwed me over by not making me whole.



This made my me so angry I immediately went and bought a new 2013 Mazda5 from a competing dealership, and traded in my now warranty-less on the transmission Fit. I should mention that the Fit was my 15th Honda, and now my last.



I cannot say enough how badly Hennessy Honda of Woodstock messed up. They recommended a service that was not needed, messed up that service which resulted in a broken transmission, then forced me to accept a used transmission that VOIDED his factory Honda warranty.



The General Manager, Jerry Goddard, dealt with this matter and felt no obligation whatsoever to make things right by me. Scott Bailey, the Service Manager, was even worse. He flat out lied to me about needing the service in the first place, and then lied about what transmissions were available to replace it (FYI Scott, the transmission is available new! 20011-RP4-G72, there are currently 2 in the Chino, CA warehouse. You can have it in about 4 business days. Retail price is $2375.29), and then lied about how the used transmission would affect my factory warranty.

Details

Phone: (888) 379-2097

Address: 8931 Highway 92, Woodstock, GA 30189

Website: website

People Also Viewed