Never picked up the trash last week. We payed for a whole year at a time, and still have about 6 months left. Called to ask about it and the lady was super rude! She said we must not have had the trash out by 7am so it was our own fault. We put the trash out THE NIGHT BEFORE, but she kept insisting they hadn't missed us and that I must be mistaken. Our whole road still had trash sitting out on the side of the road, not just us. When asked about crediting the missed week to our account she flat out refused. Then she would not give her name. If I hadn't paid so far in advance I would not be using their service ever again.