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Woodburn Carcraft

OPEN NOW

Today:8:00 am - 5:00 pm

220 S Pacific Hwy,

Woodburn, OR 97071

(503) 980-9091

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Business Details

41

years

in Business

Hours:

Regular Hours

General Info:
Doug Templeton's Woodburn Carcraft Body Shop & Garage Your Honest Local MechanicDoug and Michael Templeton re-opened Woodburn Carcraft Body Shop and Garage in November, 2013. We provide the best local automobile repair and service available. We are committed to offering honest and complete repairs to your car, truck or RV Motorhome. Our facility is the largest auto repair and body shop in the area and has the tools and capacity to repair nearly any type of vehicle on the road today. When it comes to the service and repair of your automobile please consider us for all of your body shop collision and repair needs.
Extra Phones:

Primary Phone: (503) 902-0833

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Payment method:
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AKA:

Woodburn Transmission

Categories:
Auto Transmission Parts, Auto Repair & Service, Automobile Parts & Supplies
Other Information:

Parking: Lot

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Reviews

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Posted: 8/2/2015

Overall

This place does budget work with used parts and charges you full price. We took our truck in to get windshield, side windows, and some interior work done to fix water leaking into the cabin. <br> <br>This shop kept our truck for months because supposedly they couldn't fit the windshield and once it was finally returned, the work was awful. Windshield chrome piece was not properly fit, side windows leaked air, thus would have leaked water, and visor clip was broken by their staff. We also saw small items missing once it was returned. To top that off, they did not re-bolt the seat into place, which is a HUGE safety concern!! <br> <br>A few weeks later, we went to let them know we wanted the issues fixed. The guy, owners son, was there and he had an awful attitude! We asked about all the work and he was mad we were questioning his shop's shotty work, especially the windshield. The windshield replacement had a non-sealed gasket around the windshield &amp; you could lift it from all 4 corners. The chrome part that goes around the gasket was too small &amp; did not touch in the corners. When asked about the side windows, he said he did not use new parts, because they were on a budget, yet we never said there was a budget! The side windows' used parts did not create a seal &amp; he let us know that he was happy with his work. I told him it looked like budget work and he got mad saying he didn't want his work to be insulted. When asked if he was proud of his work, he declined to respond. <br> <br>He never once called us to let us know that the piece was not OEM &amp; that he couldn't make the repairs, instead, he held onto the truck for months &quot;trying&quot; to get it to work. We went to another place &amp; they were able to let us know we could get an OEM part! When we confronted him about it he said the other body shop was lying &amp; that he tried to get the part. <br> <br>He called me a smartass &amp; told me that he didn't want to talk to me anymore because I was &quot;insulting&quot; &amp; questioning the work. I asked him if when he provided the estimate if he &quot;told my dad that the repairs would be perfect or if the repairs would be 'good enough'&quot; &amp; he refused to answer that simple question, calling it 'misleading'. When he refused to answer that question he walked right through my mom &amp; I and he actually pushed himself through me! I told him that he is not to touch me! I never once was threatening &amp; had my arms crossed so for him to walk through me instead of around is uncalled for! No customer should ever be physically pushed aside by an employee, regardless of what their title is, especially a man doing that to a woman half his size! Unprofessional. <br> <br>Eventually he fixed the windshield after we told him about the OEM part &amp; redid the side windows as they should have been. Why didn't he just do this at the beginning?! $3,000 was too overpriced for bad work and then having to fight to get the right work done. He now refuses to fix the visor clip they broke and doesn't return calls when he said that all his work would be guaranteed. <br> <br>Take your business elsewhere unless you want to overpay for bad work and horrible customer service with someone who doesn't mind pushing a woman half his size!

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Woodburn Carcraft

220 S Pacific HwyWoodburnOR 97071

(503) 980-9091

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Woodburn Carcraft

220 S Pacific HwyWoodburnOR 97071

(503) 980-9091

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