I ordered flowers for my mom for her birthday. What a waste money! The flowers where delivered a day early and left on my mothers porch in the middle of July! So she received wilted flowers a day early. I called to complain and 1800flowers told me they would refund my money and apologized. About an hour later I get a call from the owner of Micheals flowers demanding he pick the flowers up from my mother because 1800flowers cancelled the order. I told him that was not acceptable the flowers where a gift to her. He continued to it me off as I would try to speak. He informed me I should not use 1800flowers next te I should call micheals directly. Well I will NEVER be using Micheals so he can forget my business. The owner was arrogant and must not need business because his "customer service" was one star! What a nightmare!!!!!!