This place has fallen WAAAAAY off. Their prices have gone up and the service has gotten horrible. They told me on the phone that their Saturday hours were 12pm for my dogs appointment to be groomed. I called early in the morning to verify my appointment and no one answered the phone. When I called at 12pm, miraculously, someone answers with a HUGE attitude and tells me I needed to drop him off at 8am, which I was never told when I made the appointment. They refused to take my dog in and were extremely rude to me on the phone, blaming THE CUSTOMER for their mistake and not correcting the situation. I told them they never told me abut the 8am drop off time, plus their website said they open at 12pm and voicemail message said they were closed at this "drop off time"! Customer always comes first, except for at Fifi's.
Signed, A customer from 2009-January 5, 2013.