My grandson age 8, has a brain tumor and had to go to Baptist hospital for an MRI. He has to be sedated and the medicine makes him very sick.We made a reservation at this hotel but once we started to find it no one knew where it was.Thats because the name was differant then the one on the internet. By then my grandson was throwing up and just wanted to lie down,so we stopped at another hotel. We called to cancel our other reservations because the internet said we had until 4:00 that same evening. We explained it to them but they said we had to cancel 24 hours ahead of time.We even sent a fax to them showing the time the internet said. When we got home they had changed the time on the internet and we had to pay for a room we never used. These people were cold and heartless. Its surprising what some people will do for a few dollars.