Westchester Modular Homes Inc

I had a few issues with my foundation (related to the normal settling of a new home) as well as another issue or two. What’s most important, whenever a homeowner needs a builder to resolve an issue, is consistent communication between the homeowner and a builder’s representative, as the coordination of schedules of the various people that are needed to put any issue to rest (including the homeowner) can be complex. BUT when everything jives, hopefully the parties involved can make things right. I’ve always been a bit of a pessimist, as I feel that businesses in general can be hesitant to “do the right thing”.



Words fail to express my extreme satisfaction and appreciation for all that Westchester Modular has done in actually “doing the right thing” and fixing the issues regarding my home. Westchester’s representative Liz worked diligently to coordinate all of the schedules of the various people who came to my home to work on various projects. No doubt, it was a difficult task. One of Westchester’s biggies, Patrick, paid a visit to my home to asses the situation first hand and to further understand what needed to be fixed. The fact that he took the time to come to my home after I got out of work impressed me, and proved that they are serious about standing by their word AND their work. After his visit, things really got rolling.



Among them were:

- Sean the electrician fixing an issue related to my circuit box well into the afternoon/evening after I got home form work, thus sparing me the need to call in sick or to take a day off.

- Sandro fixing a minor issue with one sheet of siding and also applying some sealing putty on an outside cable as a precaution to avoid a problem which could cause a different issue.

- Bolivar filling in the cracks that appeared in the foundation of my unfinished basement THE RIGHT WAY. Westchester Modular even brought in a small backhoe to fill in one of the cracks from the outside. Since it was located behind my furnace, the only way to make sure the job was correctly done was to address it from the outside of my home. They were even attentive enough to bring in some dirt, grass seed, and straw so that my property looked as undisturbed as possible. What company even does such a thing?



After all was said and done, after Liz coordinating everyone’s schedules, after Patrick’s visit, after each employee came to my home with MINIMAL disruption to my schedule and my family’s routine in order to complete their individual tasks, it was evident to me that Westchester Modular not only cares about doing a good job, they also care very much about following up on any customer concerns. It is also evident that they stand by their work and will even do what it takes to make things right. We are very satisfied with our home, and with the way they addressed each of my home’s issues. We are also very happy with the service and professionalism that Westchester Modular has to offer. In today’s day and age, I am certain that there are very few home builders that will go the extra mile as they have. I now believe that there are people out there that will indeed “do the right thing”. My wife and I remain extremely satisfied with their work.

I live in one of their multi-family condo/townhome style units and have to say the quality of the construction is very good except for one careless oversight - the sound decoupling between the units is terrible at best and the company could care less about hearing customer complaints and or in improving their product. Nothing worse then hearing your neighbor snore in the bedroom and or talk on the telephone while you are in the living room. In this day and age this is inexcusable on a new construction. When confronted, sales rep Alfie is hung up on and would much rather discuss how the product meets the bare minimum code rather than what could be done to deliver an improved end-user experience through the betterment of their product for future customers (ie. fully decoupled sound and vibration barrier - resilient channel, staggered construction, sound barrier insulation, etc.). Two stars for the issue to begin with, one star for their "could care less" about improving their product attitude. At the end of the day, this is a "Westchester Modular Built" home, and its unfortunate that the name stops when it leaves the factory in terms of "meeting and or exceeding" this customer's needs. I'd suggest staying away from their multi-family condo styled units based on this end consumers experience.