I needed to search online for Creative Fibers to add their address to my GPS. I have been a happy customer here in the past, but it's been a while. I was surprised to see a string of negative reviews here on the Yellow Pages website because I have always had positive experiences in the shop. I did drive to the store today and, again, I was not disappointed. I was greeted warmly at the door and was asked if I needed help. I showed the store employee one of the yarns I intended to use for a particular shawl pattern and explained that I needed a coordinating DK weight yarn in another color. She was very generous with her time, showing me around the shop and suggesting different yarns that might coordinate with the skein I walked in with. Once again, I was very happy with my service and with the many beautiful yarn selections I had to choose from. I live in Naugatuck, so the drive to Windsor is about an hour. I honestly think this is one of the best shops in the state with regard to size and selection of everything from yarn to pattern books to knitting notions.