Schwalbach Hardware Inc
Heating Contractors & Specialties
"The adjacent negative review was not posted by the customer, but by an excited relative of the customer. My wife and I are the customer in reference. Regretfully we were divulging a little too much information, venting right after finding out we owed money to someone we never met or knew about for a furnace job we thought was over. While we were very unhappy about certain aspects of what transpired, it is a single event and there were mitigating circumstances for much of it. Since yp will not remove this posting, my wife and I want it noted for proper perspective that Ken at Schwalbach's responded to our urgent request cheerfully and promptly when other contractors would not. He fit us into a hectic autumn furnace schedule, even with men down with the flu, in a way that we would not be without a safe furnace, and without neglecting his other clients who also had urgent needs. He helped us make a good choice of furnace that we are very happy with. It's working wonderfully. While this relative meant well, by pretending to be us he casts *us* in a negative light. Though this was our first time working with Schwalbach Plumbing and Heating, we are long-time loyal customers of the associated Schwalbach ACE hardware. Their friendly and helpful staff and the good reputation of the store are what made us confident in choosing the plumbing & heating business by the Schwalbach name. It's a good company. They were trying to meet all their customers' needs well, with quality work in a timely manner. And once ours was functioning, though not completely installed, we were asked if we minded them going to other jobs where customers were without heat. And we told them we understood completely. Don't judge it them by the unfortunate posting here. "